• Report: #927179

Complaint Review: US Airways

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, August 14, 2012
  • Updated: Tue, August 14, 2012

  • Reported By: Lauren — Athens Georgia United States of America
US Airways
Phoenix, Arizona United States of America

US Airways Stolen Items Phoenix, Arizona

*Consumer Comment: janie/ash

*UPDATE EX-employee responds: File a POLICE REPORT

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

While boarding our plane in Atlanta, Georgia, we were informed that we had to check our carry on luggage due to limited space. We were approached and told this while in the "loading area" as you walk through the "tunnel/hallway" to enter the plane.  

We hesitantly handed over our bags, feeling the pressure of a line of people behind us.  

When we arrived in Portland, Oregon, David realized the zipper on his back pack was slightly open.  After opening, he realized his Kindle Fire  and laptop were missing.  I checked my bag and realized my camera and charging base were gone.  

Recounting the grueling process of calls, being told we didn't have a claim number after speaking with several different agents and filing a claim, and actually going to the office on our way back from out trip would take too long.  Despite the claims, faxes, and paperwork I sent, there has been no response. 

I believe if they make you check your baggage while boarding the plane, that they should be held responsible for items you never intended to check.  

This report was posted on Ripoff Report on 08/14/2012 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Phoenix-Arizona-/US-Airways-Stolen-Items-Phoenix-Arizona-927179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on US Airways

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

janie/ash

AUTHOR: The Outlaw Josey Wales - (United States of America)

 did the OP ask for help???
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

File a POLICE REPORT

AUTHOR: Jane - (U.S.A.)

Be sure to file a police report.
It is going to be rather difficult but it is important that they have a paper trail of these types of behaviors.

Also if you store your passwords in your stolen computer, make sure that you change them.

Contact Amazon and inform them of your loss so that you can be sure that things can't be wirelessly transfered to the new computer (one click).

If you have not done so already, be sure to contact the GM of the airport and continue to go up the ladder. If he/she was bold enough to do this to you, this probably is NOT the first time this has been done.

With the electronic cards and the like, it should be pretty easy for HIM to narrow down who was on the ramp at that time.

You can use your police report to file with your taxes.

At the very least (If you don't want to file with your insurance company), you can file the losses on your income tax and get a small percentage of what you lost.

SOrry this happened to you. All employess are not like this and they will probably appreciate your help in getting rid of the bad apple too!

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory