- Report: #1124982
Report - Rebuttal - Arbitrate
Complaint Review: US Airways
US Airways111 W. Rio Salado Parkway Phoenix, Arizona USA
US Airways When I took a look at the window, I was shocked Phoenix Arizona
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My Carry-on is normal size, up to 45 in/115 cm (14 x 9 x 22 in or 36 x 23 x 56 cm). When I brought it on the board, it didn't fit. А stewardess tagged my carry-on, and took it away in the cargo section. When I got my carry-on in Phoenix at 9:11am +/-, it was all in scratches (Picture is attached), before that it was a new luxury carry-on. [continued below]....
When I went back to Los Angeles: January 13, 2014 - 4:05pm US 2816 (CUN-PHX) -> 9:05pm US 2830 (PHX-BUR), I got my baggage in Burbank, CA at 9:31pm +/-, it was all damaged (Picture is attached).
Me, as a customer, I want to be safe, and comfort in the first place.
This report was posted on Ripoff Report on 02/19/2014 09:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Airways/Phoenix-Arizona-85034/US-Airways-When-I-took-a-look-at-the-window-I-was-shocked-Phoenix-Arizona-1124982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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