• Report: #255926

Complaint Review: US Bank

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  • Submitted: Thu, June 21, 2007
  • Updated: Sun, August 10, 2008

  • Reported By:David City Nebraska
US Bank
usbank.com David City, Nebraska U.S.A.
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  • Web:
  • Category: Banks

US Bank Late Fees - A calculated scam? or a system that does not work? David City Nebraska

*Consumer Suggestion: Bill Pay is not right away

*Author of original report: US Bank Bill Pay -Resulting in CC Late Fees

*Consumer Comment: Your CC payment due date can "move around" [as opposed to a mortgage payment always due on the "first"]

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I used my US Bank bill paying service to pay a US Bank credit card payment. I indicated the due date as that from my statement. The bill pay cutomer service rep. informs me that the payment was sent electronically on the day BEFORE it was due, so no time lag for mailing. The US Bank credit card division CLAIMS the payment was not recieved until a day AFTER the due date, thus resulting in a late payment fee charge of $39.

No I find this deeply disturbing beacuse it is all US Bank! How can an electronic payment get held up in time for 48 hours? I also checked my US Bank account that the payment was made from, that account shows the payment was debited on the due date, not the day after as the credit card division claims.

I asked for detailed records of these payments from both US Bank's bill pay customer service and US Bank's credit card division. The credit card division's customer service rep. refused to provide me with the details of my payment, saying they can only tell me the day the payment was posted.

I find it awfully strange that the customer sevice people do not have access to important records so they can answer customer's questions. No one will own up to an error, all US Bank can say is they payment was made on time and the payment was late. Sounds like US Bank has an internal problem they need to deal with or a system that is designed to charge late fees on a radom basis when they have calculated they may be able to get away with it. Has anybody else had this experience?

Darrell
David City, Nebraska
U.S.A.

This report was posted on Ripoff Report on 06/21/2007 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank/David-City-Nebraska-68632/US-Bank-Late-Fees-A-calculated-scam-or-a-system-that-does-not-work-David-City-Nebraska-255926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Bill Pay is not right away

AUTHOR: Bank Man - (U.S.A.)

What the US Bank employee failed to inform you is that any payment made from a bill pay service can take between 3-5 days to post to the account you're paying. The experience level of all employees isn't the same so I always call a few reps and maybe ask for a manager so I can get the best answer possible.

Secondly, what you need to understand is that when you schedule a payment through bill pay, you are literally giving someone else money to pay the bill for you. That's why it's called 'BILL PAY'. So....they need to first withdraw the money from your account and send it where it needs to go. That's why you're seeing the money deducted from your account on the day you set up the bill pay, they sent it on that day.

Thirdly, what the heck are you doing using bill pay to pay your US Bank credit card with a US Bank checking account?! Don't you realize you can go to your online banking and do a transfer of funds from your checking account directly into your credit card as a payment. Then you don't even have to wait the business day update for the funds to be available for your use! They are available right away as a credit authorization.

People need to learn how to use the bank's features to their own advantage and wise up to the way that electronic banking works. It's not instant, it takes a few days.
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#2 Author of original report

US Bank Bill Pay -Resulting in CC Late Fees

AUTHOR: Darrell - (U.S.A.)

My US Bank Bill Pay service was not an set as an auto payment, I need to enter the due date each time I make a payment. The Bill Pay services asks for the due date of the bill, which changes monthly, and then they calculate how soon the payment needs to be paid based on how it is made. Bills that cannot be electronically paid are sent out as checks several days early, electronic payments, they say, are sent at least 1 day before the due date to insure they are processed in time. US Bank's CC payment processor was at fault in this case and made me pay for their inability to process the payment on the date it was received which was a full day before the due date.
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#3 Consumer Comment

Your CC payment due date can "move around" [as opposed to a mortgage payment always due on the "first"]

AUTHOR: Thomas - (U.S.A.)

but your specified automated-payment date is usually "fixed" where you specify it. I suggest setting the auto-payment date *several* days BEFORE Your CC payment due date. Then you should be covered & the CC people have no excuse.

And 'fees' ARE considered an income source by banks & CC firms.
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