- Report: #255926
Report - Rebuttal - Arbitrate
Complaint Review: US Bank
US Bankusbank.com David City, Nebraska U.S.A.
US Bank Late Fees - A calculated scam? or a system that does not work? David City Nebraska
*Consumer Suggestion: Bill Pay is not right away
*Author of original report: US Bank Bill Pay -Resulting in CC Late Fees
*Consumer Comment: Your CC payment due date can "move around" [as opposed to a mortgage payment always due on the "first"]
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No I find this deeply disturbing beacuse it is all US Bank! How can an electronic payment get held up in time for 48 hours? I also checked my US Bank account that the payment was made from, that account shows the payment was debited on the due date, not the day after as the credit card division claims.
I asked for detailed records of these payments from both US Bank's bill pay customer service and US Bank's credit card division. The credit card division's customer service rep. refused to provide me with the details of my payment, saying they can only tell me the day the payment was posted.
I find it awfully strange that the customer sevice people do not have access to important records so they can answer customer's questions. No one will own up to an error, all US Bank can say is they payment was made on time and the payment was late. Sounds like US Bank has an internal problem they need to deal with or a system that is designed to charge late fees on a radom basis when they have calculated they may be able to get away with it. Has anybody else had this experience?
David City, Nebraska
This report was posted on Ripoff Report on 06/21/2007 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Bank/David-City-Nebraska-68632/US-Bank-Late-Fees-A-calculated-scam-or-a-system-that-does-not-work-David-City-Nebraska-255926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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