- Report: #1083729
Report - Rebuttal - Arbitrate
Complaint Review: U.S. Direct
U.S. Direct2183 Fairview Rd suite 103, Costa Mesa, California USA
U.S. Direct . Rick Stevens Called to cancel per 30 trial. When ask why I needed to send motorized odometer statement. Rick told me "we have done our part, you can F*** OFF" Costa Mesa California
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Dear US Direct c/o Mr. John Turner
Or cancelation department,
2183 Fairview Rd Suite 103
Costa Mesa, CA 92627
As per our phone conversation I have decided to cancel the Policy Contract CCY1008140. Per our initial discussion this policy has a 30 cancelation provision to allow me to review the actual policy. I have decided that the ultimate/ platinum protection does not cover some important electronics that I would want covered without an additional charge per Rick Stevens.
I am enclosing at your instruction: a notarized copy of the odometer disclosure, date and vin number as you have requested.
I sincerely appreciate Mr. Turners help in evaluating this policy unfortunately it does not meet my needs.
On a different note Mr. Rick Stevens was very pushy, rude and told me: “we have done our part, you can f**k Off”. I am disappointed in him using this profanity on the phone to a customer. This is not justified under any circumstance. As a business owner, I would not want this person representing my company. I did discuss this with Mr. Turner who assured me this would be reviewed by a supervisor.
NOTE: I found it very interesting that the requirements to cancel the policy were not disclosed at the time I was sold the policy nor disclosed on the website. When I questioned why I needed to send this information Rick stevens becam very aggressive and verbally abusive. I think they do this to frustrate people into keeping the policy even though they promote the 30 day full refund of the full price if you do not file a claim.
will update if they follow through and refund my payment.
2007 Lexus Owner
This report was posted on Ripoff Report on 09/11/2013 03:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/US-Direct/Costa-Mesa-California-92627/US-Direct-Rick-Stevens-Called-to-cancel-per-30-trial-When-ask-why-I-needed-to-send-m-1083729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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