I signed up for the warranty because I thought it was a good deal. I was lead into believing that I was covered the moment I gave them my credit card. Even the papers I received said my current coverage included parts and labor paid for covered repairs, rental car benefits, 24-hr emergency road service, and 24-hr towing flat tire assistance, lockout services and nationwide protection. Also it tells me that including in the papers they have sent I will have a copy if my warranty, finance agreement (if applicable) and a brochure detailing the benefits of use of my warranty. About 30 days after I purchased the warranty, my transmission started to act up. So I followed the instructions on beginning the repair. Two days later after I dropped the truck I get a call telling me the warranty didn't go into effect until 60 days OR 1500 miles. I went on to tell them I have gone 3000 miles so that wouldn't be a problem.
But it was, my wife called US Fidelis and asked what the problem was. They began to tell her the same thing 60 days OR 1500 miles. She told them the same that my husband has gone 3000 and they told her that it was 60 days AND 1500 mile. She then began to ask why they mislead my husband and that wasn't right. He was told he was covered that day! She began to get rude with her telling her that no warranty place would do that. They can not physically come and look at the car and they do this to make sure there were no pre existing problems with the vehicle. Also they tried to tell me they sent out a contract explaining this procedure. In all the the papers I have not one tells me this. They tried to send it out to me. But what was the point if there was this so called explanation on how it worked I should've been told about it when I purchased the warranty and it should have been included in the packet I received.
I cancelled the service. I did what they asked and sent the contract notarized with my signature with cancel on it and the miles. A few weeks go by and they took the payment out of the back account!! Not only did they take the payment but they took more than they should have so they could get the payment through the account. I called them asking what they were doing, they said they never received the letter and they were going with the original agreement. I told them I sent the cancellation letter that they asked for and they said they have not received it. BULL, I asked her what I was supposed to do now because I sent the only copy of the payment agreement to them. She said just to write it out on paper.
I called this past week to see if they received the new letter. They said they received it July 3rd and it has been sent to there warranty department for review. And that there's a 6-8 wk turn around!!! I also asked what they were refunding and she wasn't sure if it would be all of it or part of it. They were never authorized to take any money for payment out of my account after I canceled it even before I sent the letter.
I feel we were very misleading in this whole situation. I highly doubt I will be getting a full refund form the company. They like to scam people out of money and its not right. They have no problem with taking your money, but when there in the wrong they wont refund what there suppose to.