• Report: #913371

Complaint Review: us-immigration

  • Submitted: Tue, July 17, 2012
  • Updated: Mon, July 23, 2012

  • Reported By: kvilaysing — signal hill California United States of America
us-immigration
Internet United States of America

us-immigration They stole 189.00 from me. They deceive me. They website lead you to think that is the actual site for INS. I'm in the process of disputing the charge with my bank. STAY AWAY! Internet

*UPDATE Employee: American Immigration Center

*Author of original report: Perhaps someone should update the site.

*Consumer Comment: Not asking for advice

*Consumer Suggestion: Perhaps you should look more carefully at their home page, here's what it says, mid-page...

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They appear to be a government website but are NOT.  After I realized that this site is not the government official website.  I call them right away.  Told them that I do not wish to use their service after they made a $189.00 on my card.  The N-400 that they provided appear to be FREE on the government website.  Please beware of this site.  www.us-immigration.com  STAY AWAY FROM THEM

This report was posted on Ripoff Report on 07/17/2012 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/us-immigration/internet/us-immigration-They-stole-18900-from-me-They-deceive-me-They-website-lead-you-to-thi-913371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

American Immigration Center

AUTHOR: Kathy - (USA)

We apologize for the inconvenience encountered while accessing our website. We provide a service to help prepare immigration forms.  We are not the USCIS and we do provide information about what services and products our website provides and where to get the forms at no cost if our services are not needed on our home page.

Our online service simplifies the forms and walks customers through the applications by asking individual questions and making sure all answers coincide and are up to government standards. Once completing the service, the system will provide a completed form with simple customized instructions detailing which documents to send and how to properly mail everything to the USCIS.

Before beginning the service, we provide information about the services being purchased (explaining the use of our online navigation system) and giving you the option to begin the application with our website. By clicking on the option to start the application, it then allows you to take the qualification quiz, before taking you to the payment page to begin the service.

If our services were not at all useful, we do allow for the cancellation of services and refunds when appropriate. We provide our contact information on almost every page of our website. We are available via phone Monday thru Friday from 9am to 8pm EST. Please feel free to contact us for any further assistance.

 Thank you,

American Immigration Center

1-800-814-1555

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#2 Author of original report

Perhaps someone should update the site.

AUTHOR: kvilaysing - (United States of America)

Most of people, who landed on www.us-immigration.com.   Is not for from knowing the web address.  How I landed on this website is through a engine search from google.  Which does not take you to the home page at all.  It take you to N-400 form page which does not describe their service.   The page contain information about US Citizenship online Application (Form N-400) with "Click below to start your Citizenship application" "Start your Application" button.  Leading you to think that you can processing this application online.

Most people who are eager to complete application process, click on the button without thinking twice.   After clicking on that button, it take you to another page even then it still does not describe the service.  This page contain two boxs one is qualification quiz, the other is Start the application right away. Either tab you click on, it still does not tell you the what you are being charge for.

Well to make long story short.  I think if someone wanted to operate a legitimate business.  They should make it clear to the customers what is being charge for.  Perhaps not just on the home page.  Wouldn't it be a better idea to let the customers know, before you take them to the payment page.  I mean, for example: When I want to delete a file on my computer.  I pick a file that i want to delete, click on delete.  Even my computer ask me "are you sure you want to delete this file?" So if the site intention are good maybe update the site with a little pop-up box "Are you sure you want the process this payment for the service of (describe your service)"  Make it clear so there won't be any more complaints against your site.  Consider you have so many complaints about the same situation.  Yes, I admit it was stupid of me to go ahead with the payment process, before browsing through the whole site and for not doing my research.   But I guess that's the nature of their business is to target the 1st timer people. The only questions I have is how does these people sleep at night knowing so many people are unhappy with them.  Well for sure I've learned from my mistake.  Next time, I'll think twice before entering my card info.

I hope this help find everyone who are seeking to get their citizenship before they actually click on that www.us-immigration.com link.
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#3 Consumer Comment

Not asking for advice

AUTHOR: The Outlaw Josey Wales - (United States of America)

 The OP is just pointing out what happen, not asking for Team Rebutt's approval.
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#4 Consumer Suggestion

Perhaps you should look more carefully at their home page, here's what it says, mid-page...

AUTHOR: Ken - (USA)

American Immigration Center is a leading publisher of immigration guides, news and online wizards. Our site offers a step-by-step form wizard and self-help guides that navigate you easily through your US Citizenship, Green card and U.S. Visas
applications, providing fully-completed forms and customized filing instructions.
Of course, you always have the no-cost option of downloading the blank forms for free from the USCIS website and then navigating through the pages and pages of instructions to hopefully complete your application without making any errors or omissions which could cost you additional time and/or government application fees. We offer a low-cost alternative to make the process less complicated and overwhelming.

Seems pretty descriptive.
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