• Report: #1086891

Complaint Review: US Passport Online

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  • Submitted: Tue, September 24, 2013
  • Updated: Tue, September 24, 2013

  • Reported By: tgianakis — Stirling New Jersey
US Passport Online
3309 Northlake Blvd., #102 Palm Beach Gardens, Florida USA

US Passport Online I canceled my order within 5 minutes of placing the order. I called several people to cancel the order. After getting through to someone to cancel the order I received an email confirmation but they said they would still charge me $45 for the order. The never issued me any credits and I had to dispute the charge with my credit card company. My credit card company had to get my money back but US Passport would not refund me the full amount. I am still in dispute. Palm Beach Gardens Florida

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I canceled my order within 5 minutes of placing the passport order after realizing I could get this same service for free from the post office. They wanted to charger $129.00 for a service that is Free. I called several people at USPAssportonline.com to cancel the order. After getting through to someone to cancel the order I received an email confirmation but they said they would still charge me $45 for the order. They never issued me any credits and I had to dispute the charge of $129.00 with my credit card company. My credit card company had to get my money back but US Passport would not refund me the full amount. I am still in dispute over the $45.


This report was posted on Ripoff Report on 09/24/2013 08:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/US-Passport-Online/-Palm-Beach-Gardens-Florida-33408/US-Passport-Online-I-canceled-my-order-within-5-minutes-of-placing-the-order-I-called-se-1086891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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