I hired this company to move me last weekend. When I hired them they said the charge would be $115/hr plus an hour extra of travel time. They charged my credit card $100 up front with the understanding that it would be refundable at the time of the move.
They showed up at my house at 7:20am and packed everything into the truck. They were done packing the truck by 11:15am. I sent my boyfriend with them to the new house while I cleaned the old house. Because I was not going to be going over to the new house, they asked for my credit card information before they left. I gave it to them and asked how much they expected the total to be. They said they would call me when they got to the new house and estimated how long unpacking would take. That seemed reasonable enough.
My boyfriend called me about 30 minutes later asking how much I expected the total to be. I said I estimated it would be arount $600-$700. He said they were telling him it would be $2300! Then he said they just changed it and said it was going to be even more!
I called the company and got hung up on twice. So I called the other number I had. The lady that answered said the office does not have contact with the drivers and I would need to call the supervisor and gave the same number I had already tried twice. I told her I had tried that number and had been hung up on. She tried the number and said they hung up on her too, but to keep trying and eventually someone would answer. I finally go in touch with the "supervisor". He said he would call the driver and call me back.
When I didn't hear back 20 minutes later I called him back. By this time my debit card had already been charged $1200! He actually told me that since all I had in my account was $1200, he would need another form of payment and authorization for another $400 and that was all the discounts he could give me. When I asked how in the world $115 x 5 equals $1600, he started getting very loud trying to "explain" it to me. So I told him he was not going to yell at me and he was also not going to get another dime of my money.
I called the Sherrif's department and met a deputy at the house. When the deputy got there, the movers said that since I called the police they were leaving with all my stuff on the truck. The deputy told them they were not leaving and they needed to unload all of my belongings. They unloaded everything and left.
I called my bank and the representative told me that they had tried to charge my account for $2700 the first time but since I didn't have that much in my account, they ran it a second time for $1200. This charge was done AFTER my boyfriend told them I was not going to pay the amount requested. He told me later that as soon as he told them that, they ran back to the truck immediately and called it in.
DO NOT hire this company! They will rip you off and then talk to you like you just don't understand how it works. They add multiple "fees" and charges but don't tell you about them until they have all your belongings on the truck and won't unload until you pay what they ask. They charged for every piece of furniture they wrapped with blankets and shrink wrap, but they don't ask you before they wrap anything. They just go in and start doing it and then tell you later you owe them for it. I'm not exactly sure what the $115/hr actually pays for, but it is a total lie.