- Report: #1074847
Report - Rebuttal - Arbitrate
Complaint Review: USA Pools, Inc
USA Pools, Inc2000 NW 105 Terrace Pembroke Pines, Florida USA
USA Pools, Inc Les Schiff USA POOLS, INC, LES SCHIFF, PROMISES ALOT, DELIVERS LITTLE; DOESN'T HONOR HIS END OF CONTRACT AND USES DECEPTIVE SALES PRACTICES!! Pembroke Pines Florida
*Author of original report: UPDATE
*Author of original report: How sad :(
*REBUTTAL Owner of company: The Naders - the hardest customers to please
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We signed a contract with USA Pools, Inc of Pembroke Pines, Fl to build us an in-ground pool on 4/22/2013 that was suppose to take 6-8 weeks at a total cost of $40,000. Les, the owner, wanted $45,000 to start but agreed to lower his price after we informed him we were already ready to go with a competitor who was offering more features and equipment at a cost of $36,000. We went over the list of stuff we were getting from the competitor with Les, and he agreed to provide the same or better and get it completed much sooner. He started out great, until we refused to accept the tile HE chose.
It has been a nightmare ever since so please be aware that if you sign a contract with Les, you have to accept his tile, his coping, his pavers, his everything-and if you complain, he will hold you hostage and refuse to finish the pool. For example, we had to find our own tile, drive 483 miles round trip, pick it up and pay for it. He promised to reimburse us, but in the end, only reimbursed partially. Once the tile problem was overcome, it took nearly a month for him to get the electrical done and set the equipment.
Also, keep in mind, you have to pay him in full before the equipment gets set and he won't take credit cards, despite what his website says. We were planning to make the final payment when the pool was completely done which is he agreed to when we signed the contract (duh!), but he held us hostage and refused to set the equipment and finish the rest until he was fully paid. So, just as we feared, he has been paid in full and we do not have the pool we expected or contracted for! We also have no yard as they ruined the whole yard, not just the pool area, we are short one lounge chaise ($100) because his people broke it, we got no pavers per the contract ($900), no tile edgings ($??) because he said they didn't make any to match our tile (that is a lie as I found some the exact same as the tile), cheap water feature as compared to the one that was designed and on the contract/drawings, damaged deck because his people dribbled cement all over it, no remote, and incorrect, bad plumbing which will cost us an additional $3000 to fix. We are also finding little blisters all over our skin apparently because he has the chlorinator plumbed so that when we turn on the spa (and turn off the pool), all of the chlorine that would normally circulate in the pool goes to the spa! He didn't balance the pool after filling it, didn't provide enough initial salt for the chlorinator, and gave us incorrect instructions on how to operate and maintain the pool/spa/water feature. By the way, the pool wasn't completed until 8/5/13-about twice the time that was promised! Further, he told us we had to increase the height of our fence when it already met code, the pool is green and is suppose to be blue, and his people messed up the inlays we bought ourselves and paid and additional $200 to have installed
So, buyer beware, if you sign a contract with USA Pools, please make sure you get EVERYTHING detailed with dates and in writing. Also, tape EVERY conversation, because what he tells you and promises one day, he forgets the next. I hate to call him or anyone a liar, but... We paid over $40,000 for a beautiful pool/spa/water feature and ended up with a mediocre $32,000 pool at best. Certainly improved his profit margin, but at our expense!~
This report was posted on Ripoff Report on 08/11/2013 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/USA-Pools-Inc/Pembroke-Pines-Florida-33026/USA-Pools-Inc-Les-Schiff-USA-POOLS-INC-LES-SCHIFF-PROMISES-ALOT-DELIVERS-LITTLE-DOE-1074847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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