Complaint Review: USA SIGNS - San Antonio Texas
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- Author Not Confirmed
- USA SIGNS 13323 Nacogdoches Rd., Suite # 2 San Antonio, Texas USA
- Phone: (210) 653-7446
- Web: www.usa-signs.us
- Category: Bait-and-Switch
USA SIGNS USA Signs Ltd., Jason De Reese Stole $250 of sign deposit from elderly couple and never followed through on sign. Refuses to give refund and blames another sign contractor. San Antonio Texas
*REBUTTAL Owner of company: Mario is really suffering, there is plenty of work for everyone!
*Author of original report: USA Signs Work has been completed
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I, a Hispanic professional personally handed Jason De Reese $250 cash on July, 31st of 2014 at 1715 hours as deposit to start an elderly couple's Spa channel letters for the following Tuesday, the 5th of August as he promised.
A plethora of calls and texts were made the prior Monday and on Tuesday, day of installation inquiring as to the ETA of their letters, and miraculously he finally called back! All Jason would say is another fellow sign guy failed to give him the letters, and that he is a one man show. Last attempt to get a refund, Jason refused and fails to call or erect letters as promised per the receipt he handed me, and as of today's date - the 12th of August, no channel letters and no refund.
Found another Hispanic client on Manta that he also burned by not providing the sign he had pre-paid Jason 100%.
Do not entrust your hard earned money that you could use to put food on the table for your family, and please reference BBB and do a thorough search before using any sign company as I should have.
This report was posted on Ripoff Report on 08/12/2014 07:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usa-signs/san-antonio-texas-78233/usa-signs-usa-signs-ltd-jason-de-reese-stole-250-of-sign-deposit-from-elderly-couple-a-1169415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Mario is really suffering, there is plenty of work for everyone!
AUTHOR: Jason - ()
SUBMITTED: Thursday, August 21, 2014
This small time sign broker just getting into the business is just trying to ruin the reputations of the sign companies in his neighborhood. He does not even have a store front! The customer that he is referring to is very happy and satisfied with the 3/16" flat cut out letters that I COMPLETED for him. After we discussed the price and I went to pick up the deposit, Mario wanted to take a cut out of it! I even agreed to it. Apparently Mario doesn't even know what a channel letter is. He doesn't even have the terminolgy to describe what he ordered. A channel letter is a 3 diminsional letter. We completed the job in 8 working days, which is very reasonable and installed the job for the "elderly couple". Really Mario??? It is a Chinese massage palor!!! Each letter was hand cut, overlayed with vinyl, patterns made for the installation, etc. JOB COMPLETED and customer paid the balance that Mario was susposed to pay. I don't ever "RIP OFF" anyone. I was out of town on a camping trip with my family(Garner State Park w/no reception) when Mario Tristan got upset that I didn't return his call on a SUNDAY! Only 2 days after him giving me a deposit, he texted me that I was a COWARD & a PANSY for not answering my phone and I was with my family. This guy obviously has anger issues or something wrong with him. He even reported me to the BBB. In conclusion, the customer that Mario Tristan is referring to ordered more signs from me! It is just unfortunate that there are people out there that have no idea what is is like to run a real business, to pay for insurance, electrical contractor licenses (TECL 18506), business trucks, and property to run thier business. All I have to say to Mario is actions speak louder than words and I will still be in business no matter what stunts you pull.
#1 Author of original report
USA Signs Work has been completed
AUTHOR: M Tristan - ()
SUBMITTED: Friday, August 15, 2014
USA Signs has fulfilled their end of the job and channel letters are up and looks good.
M Tristan
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