- Report: #1120728
Report - Rebuttal - Arbitrate
Complaint Review: USAA
USAA9800 Fredericksburg Rd San Antonio, Texas USA
USAA Cory B Nelson, Jamie Parries, Karen Cocia Robbed my family, refused to pay out on Insurance claim - had former head of Chicago FBI Harass me San Antonio Texas
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We contacted USAA after an AC unit was stolen from our home that we rented out. We were forced to rent out and leave after my husband's return from Iraq.
They made it seem lke they would pay out immediately once the Sheriff's report was done, they did not. They stated they had requested it but that the deputy never filed the report - so I called - the deputy had filed the report. Lies by USAA. Then they kept stating they just hadn't received the report. Then they stated they needed a receipt for the AC unit - A receipt - an AC unit came with the house when we bougt it - Duh - Really ?
We had actually had to buy an AC just a couple years prior - so we provided a receipt. STILL no payment. Then I called Jamie Parries alleged boss (the adjuster) . I say alleged because Jamie arries denies that Karen Cocia is her boss. Her boss apologizes profusely and states she will take care of the situation. I fax them estimates on replacing the AC unit - Jamie Parries pays me for a lower grade AC than the one we had lost and the estimates provided on the paperwork.
I called an attorney -the attorney stated USAA was also liable for our lost mortgage monies for the months the home was nonlivable. I am a nursing student and the home is on the other side of the stte which added to the problem since I couldn't verify things that Jamie Parries stated - whichall turned out to be lies.
Jamie Parries agreed they were responsible for the lost morgage monies and called meand stated such and that she would provide me a check only if I had a copy of my rcent lease to tenants ? Why wouldn't my mortgage bill be sufficient ? RIGHT ?
So - she sends me a check for one hundred dollars over the cost of one month's mortgage which she states is one months rent at current rental value. I was supposed to get a check for $3,675 and she sent me a check for $1,350.
I googe search this chich to see if she is a public adjuster - she was listed as an adjuster in Tampa with the address and everything. I call her and leave a scathing message because we are literally in financial ruins because of this wretched lying person and her thieving tactics.
So what does USAA do? Cory B Nelson, their head of security sends me a threatening letter that I threatened their employee. Ummmm I threatened to sue her and notified her that I reported her and her license to the state for review. I didn't threaten her knee caps. So in his lettr he states that I am now no longer allowed togo to any USAA locations? I have been stationed on several military bases and never see one. Why ? Because USAA doesn't give a flying crap bout military families and veterans. So, I look up Cory B Nelson AKA the Henchman - he was the head of Chicago FBI for 7 whole months.
Real classy USAA - forcing families to lose their homes, their investments and hey if thy don't agree with getting kicked in the face then you can sick a washed up FBI agent who couldn't make it in the ranks on them since he has some pent up anger he'd like to unleash on people who are already suffering - Like me - a nursing student with an autistic child and an injured war vet husband.
This report was posted on Ripoff Report on 02/04/2014 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/USAA/San-Antonio-Texas-78288/USAA-Cory-B-Nelson-Jamie-Parries-Karen-Cocia-Robbed-my-family-refused-to-pay-out-on-In-1120728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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