Complaint Review: usaautoparts.com - Carson California
- usaautoparts.com 17150 S Margay Ave Carson, California U.S.A.
- Phone: 800-541-2521
- Web:
- Category: Auto Parts
usaautoparts.com deceptive business practices Carson California
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Within 10 minutes after I discovered an error in the order, I called the company service dept and requested cancellation. They couldn't find the order number on their computer system. Their excuse was the computer could be 3 hours late to show current order. Next, I completed the customer service request form to cancel the order on the website. About 1 week later, I got a reply and said the e-mail system was down for last 2 days. That is why I didn't get a response until 7 days later.
The shipment arrived and disclosed a return policy of 20% stocking fee for the first time.
I called the customer services to return the item in 5 separate occasions. They transferred me from one department to another to Return Department. Each transfer took about 30 minutes for someone to pick up the phone. They said an authorization number would be sent to me by e-mail within 2 days. A few days passed but nothing came to my e-mail from their company. I called a few more times and waited for half hours on the phone each time for the return department to pick up the phone.
Hatlau
orlando, Florida
U.S.A.
This report was posted on Ripoff Report on 03/10/2009 08:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usaautopartscom/carson-california-90746/usaautopartscom-deceptive-business-practices-carson-california-432793. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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