- Report: #1099645
Report - Rebuttal - Arbitrate
Complaint Review: USBank
USBank80 S. 8th St. Ste. 224 Minneapolis, Minnesota USA
USBank Sneaky Checking Account Fees - No Notification Minneapolis Minnesota
*Author of original report: IMPORTANT CHANGES TO YOUR ACCOUNT ENCLOSED
*Consumer Comment: Oh brother...
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US Bank snuck in a $6.95 checking account "Monthly Maintenance Fee" under my nose - totally broadsided me!
I have had free checking for many years now through them, I had no way of knowing this-- could have bounced checks.
They claim they sent me a notice in the mail, but I did not get one - the only things I got were a new debit card and offers to sign up for their credit card. They said I am "supposed to look at my online statement" when I actually use the online account information to balance my checkbook and check my transactions.
They had access to my home address, phone and e-mail, yet they told me nothing. After explaining this to them, the "Resolution Expert" told me they would not credit me for this and would not send me any information in the mail, or e-mail, so I would have it in front of me. I am not in the habit of going over my statements, since, like I said above, I use my online account information.
They could have alerted me specifically that I would be receiving account changes, but they did not do this. The "Resolution Expert" was very unprofessional! I am going to a new checking account. I don't care if they also have fees, I don't like their sneakiness! (Isn't this illegal?)
This report was posted on Ripoff Report on 11/15/2013 04:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/USBank/Minneapolis-Minnesota-55402/USBank-Sneaky-Checking-Account-Fees-No-Notification-Minneapolis-Minnesota-1099645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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