• Report: #134607

Complaint Review: USBI, National One Telecom

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  • Submitted: Fri, March 11, 2005
  • Updated: Tue, March 15, 2005

  • Reported By:Tampa Florida
USBI, National One Telecom
1235 Manassas Road Tampa, Florida U.S.A.

USBI, National One Telecom Ripps Off People All Over The Country National One Telecom keeps ripping off inocent consumers Ripoff Tampa Florida

*Consumer Suggestion: This is the modem dialer con. You need to protect yourself against this nonsense.

*Consumer Suggestion: This is the modem dialer con. You need to protect yourself against this nonsense.

*Consumer Suggestion: This is the modem dialer con. You need to protect yourself against this nonsense.

*Consumer Comment: My computer doesn't have the .DLL file you mention...........

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You all need to read this article that I found. The real corporate is a company named National One Telecom:

My most recent phone bill contained 2, third party, long distance charges to the UK at high cost. Upon investigation, apparently my PC had somehow used my modem without my authorization to dial long distance to some premium internet porn sites.

Some phone company named USBI billed my phone company(Verizon), on behalf of two other small telecom places which are Listed on my phone bill as
-One Call Comm(unications?)
-Tellsys

Verizon told me to talk to USBI, in turn USBI gave me customer service numbers for both of the above 'companies'. I was totally in the dark as to what happened, as the only answer I could get was that someone in my household had accessed a premium website thru the internet. Now, to Verizon, this showed up as one of those 10-10 ****numbers, thats what their people said, so for me thats bad because it legitimizes that there was in fact a call made from my home.

I asked for blocks to be put on my number at all these 3rd party telecom places. Now, I repeatedly asked what website exactly was accessed. The answer was always, "we don't know, just one of the sites that we serve" etc.."check your history"...

I know, you may be thinking this has nothing to do with National One Telecom, but when I was on the phone with the Tellsys customer support guy, he said that if I wasn't computer savvy, I could go to www.nationalone.com !, and that they could tell what website I visited! OK so the rabbit whole goes even deeper, as if the 3 branching phone companies billing me wasn't complicated enough!

I installed Ad-Aware 6.0 and it found a Dialer on my PC! A dialer that I never approved of! I highly suggest that those of you involved do an Ad-Aware scan of your pc, and see if it finds a COULOMB DIALER. I did a search on this thing, and guess what, its a porn related dialer that installs and dials a high cost phone number with your modem...and the company that made it...is from the UK...the place my long distance calls were made. What probably happened is that some porn websites modified a legit Coulomb Dialer to suit their needs, and to scam people out of a quick 50 bucks without their knowlegde. I'm sure National One Telecom is connected to this scam. These dialers are programmed to dial out, after you disconnect from the internet, but they lay dormant for awhile in hopes that the user has left the home, or in bed etc...

This dialer is most likely one of those 'drive-by' spyware programs. Go to the wrong website on accident, and BLAM...it installs.

Now, what concerns me, is what does National One Telecom have to do with my phone bill? Strange, because I emailed them thru their support page on the website.(and whats with the plug-in?), and I got a reply saying I visited a website that I know I never visited, not to mention, I asked about 2 calls that were made, and 'George' only gave me a single website. How can it be only 1 website, but with 2 calls to two different numbers? That sounds like a spam response to me, and yet another part of this dirty little scam.

Here's some fat to chew on: Some people got a direct bill from National One Telecom. Some people, like myself, recieved a bill tacked on to their main phone bill from a third party which at first glance had nothing to do with National One Telecom, but investigation led me to them in the end.

National One Telecom probably will use 3rd party billing in the event that certain phone providers offer it, becuase it draws no attention, and seemingly no evidence that they are involved in anything. Look, I had to call 3 customer service numbers before I was directed to www.nationalone.com. SCAM! This is the first step in a scam, hoping that the customer will deem it too complicated and time consuming to pursue the problem.

Like others have pointed out, why the plug-in to view the site?(oh btw, I found the plug-in file you can delete...the name of the file is NationalOne3762742.dll).

Please stop with the threats of filing lawsuits against members on libel. Thats really pathetic, plus it just illegitimizes you further, to keep threatening people. Its bad enough to read it on your lame FAQ section of the website, then you bring it here. Is that what you do? Do you walk around town threatening everyone with bogus lawsuits? Strong-arming is step 2 in the scam...make the customer afraid to do anything with threats of damaging their credit, or suing them into oblivion...make the customer think they have no chance.

Where is the credibility of National One anyway? You say you are based in New Hampshire, yet another member posted the address and phone number, which were in Dallas, Texas! Now, you say the address is just a P.O. Box...what about the phone number? Is that a PO Box too? Not to mention that the Better Business Bureau has received no response from you on basic information about the business?

Why do you not supply a phone number on your website? Why do you require a request to obtain the un-intall instructions for your 'software'? That should be made obtainable in a menu on your main page. In fact, I think you should post IN FULL, the complete Un-Install instructions right here in this thread...would you do that?

I am contacting my Local BBB, and most likely my local TV stations, which serve a large area. People need to be aware of this. It's best to put it in the hands of the people who can get something really done about it.

William
Tampa, Florida
U.S.A.

Click here to read other Rip Off Reports on USBI

This report was posted on Ripoff Report on 03/11/2005 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/USBI-National-One-Telecom/Tampa-Florida-33635/USBI-National-One-Telecom-Ripps-Off-People-All-Over-The-Country-National-One-Telecom-keep-134607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Suggestion

This is the modem dialer con. You need to protect yourself against this nonsense.

AUTHOR: Paul - (U.S.A.)

Here's how.

You need to have a separate computer that you reserve just for the internet. You don't ever put your main computer with all your important files and all your personal information on the internet.

That's common sense!

Assume that anything on the internet computer is available to everyone on the internet.

That's why you never have any personal information on the internet computer. No names. No addresses. Certainly no telephone numbers or bank accounts.

Keep all your important information on your main computer. And, never connect that computer up to the internet. That way, this never happens.
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#2 Consumer Suggestion

This is the modem dialer con. You need to protect yourself against this nonsense.

AUTHOR: Paul - (U.S.A.)

Here's how.

You need to have a separate computer that you reserve just for the internet. You don't ever put your main computer with all your important files and all your personal information on the internet.

That's common sense!

Assume that anything on the internet computer is available to everyone on the internet.

That's why you never have any personal information on the internet computer. No names. No addresses. Certainly no telephone numbers or bank accounts.

Keep all your important information on your main computer. And, never connect that computer up to the internet. That way, this never happens.
Respond to this report!
What's this?

#3 Consumer Suggestion

This is the modem dialer con. You need to protect yourself against this nonsense.

AUTHOR: Paul - (U.S.A.)

Here's how.

You need to have a separate computer that you reserve just for the internet. You don't ever put your main computer with all your important files and all your personal information on the internet.

That's common sense!

Assume that anything on the internet computer is available to everyone on the internet.

That's why you never have any personal information on the internet computer. No names. No addresses. Certainly no telephone numbers or bank accounts.

Keep all your important information on your main computer. And, never connect that computer up to the internet. That way, this never happens.
Respond to this report!
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#4 Consumer Comment

My computer doesn't have the .DLL file you mention...........

AUTHOR: Donna - (U.S.A.)

and there are no websites in my history other than sites I went to on my own. My computer is not hooked up to a phone line so even if there was a dialer on my hard drive, it couldn't dial anything. Bell South shows the number to Israel that was on my bill was not dialed from my phone line. When I called USBI a few days after I called the first time to verify they made note to give me that "one time courtesy credit", when I was hanging up, they guy says "Thank you for calling Navicomm". But I called USBI - Navicomm was the service provider USBI was supposedly doing the billing for. I want to know how the number to Israel got on my phone bill! A service rep at Bell South told me he had gotten billed for the same scam and that USBI was a reputable company? From the comments I've read here, USBI service reps are rude and liars. Is USBI being used or are they part of the scam? I am not willing to just get on with it since it can happen again! How can a number to Israel appear on my bill if the number wasn't dialed through Bell South (they're my long distance provider and the rep verified my number did not dial anything) and my computer can't dial any number anyway? Please email me at ebbette@hotmail.com if anyone can offer any insight! Thanks!
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