First they made a quote, then I agreed but never received my envelope, so a month later I requested another and accepted my new reduced quote. 2 months after I first started this, I was finally sending out my phone, well before the offer was to expire.
I waited, over a month, never got any update e-mails like they claim they will send. Now it is over 2 months since I mailed them my phone, and 4 months since I started all this, and still no check or update e-mails.
Customer Service via e-mail is a joke, and there is no true Telephone Customer Service, just a number that has voice message which tells you Thank You, e-mail us, then cuts off and hangs up on you. Complete BS customer service.
However, I did get ahold of them via e-mail. Took several days but finally someone returned an e-mail requesting my 'order' status. They informed me that They had received my phone, but now its worth nothing, even though it met all the criteria for their quote.
All this time, no update e-mails, I was thinking my phone was lost in the mail, but no, they recycled it, 2 months ago, and neglected to tell me anything about receiving it, appraising it, nothing.
Looked into the BBB, and they have a big F, and are no where near accredited with the BBB.
Yet, if you go to their website right now, there is a BBB accredited Logo that says they are.
If this doesn't say Liars and Scam Artists to you, then what will?
Time for a Class Action Lawsuit, I am currently looking into it.
When I e-mailed Usell back, and told them I had a big problem and if this is not corrected I would take further action, Boy did I get a Prompt E-mail, several actually, wanting to call me tomorrow to work this out. I told them to call me now, tomorrow may be too late, if they can e-mail me all morning, they can call me too... then the e-mails stopped... then i got another e-mail stating they were "working from home", and they were "driving when they saw my e-mail", that they were sorry and would now like to call me, and asked for my number.
After researching online I began to realize that all these businesses are linked together, I suspect under one man in particular, but possibly more. Operating under several different titles, they are a scamming machine! International Multi-million dollar scammers! This would have great potential in a class action lawsuit, and I am willing to stand for it. I am tired of slimy ghost corporations like this getting away with screwing people over who were on good faith with these companies. Businesses profit on the lack of consumer will & awareness, people just dont feel its worth the trouble and stress, but if it could save a million headaches and sink a crooked corporation, its worth it!
Here are a few URL's of interest in relation to this, but there are many many many more URL's just like these out there:
related but unassociated references: