- Report: #1081652
Report - Rebuttal - Arbitrate
Complaint Review: USHUD.COM – USAHUD.COM TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. USHUD.com simplifies the online real estate market, introducing home buyers and sellers to a real estate agent geographically located in their area. USHUD.com is dedicated to customer satisfaction and bringing people the best homes in their area.
USHUD.com65 Old Solomons Island Rd Annapolis, Maryland USA
USHUD.COM USAHUD.COM REVIEW: USHUD.com has been serving the local real estate community since 1999 and we have had thousands of clients since our inception. What we have learned through being online for such a long period of time is that people want to talk to people.
*UPDATE: USHUD pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Fruit Street Health recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to USHUD.COM – USAHUD.COM for its full commitment to quality customer service.
Ripoff Report's discussions with USHUD.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. USHUD.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
USHUD.com's founder and CEO, Michael Urbanski has been instrumental in developing many of the technologies that are currently found online. From geo-targeted advertising and IP tracking for the purposes of assisting the advertiser and the user to simple form forwarding to the desired professional. [continued below]....
One of the things that Ripoff Report learned in the course of its review is that the average client of USHUD.com is that "USHUD.com truly communicates all aspects of the services in a timely and effective way." We are very pleased with the responsiveness that the employees have demonstrated. They are serious about meeting their commitments and deliver on their promises.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Michael Urbanski during an onsite inspection held by a third party verification company with no biases toward USHUD.COM.
USAHUD.com has been online since 2000 and was the first website to provide a free list of foreclosures to people as opposed to selling them a list, "we gave them the list free of charge. Everyone thought we were crazy to do that and I thought it was more beneficial to everyone if you make the information available to the home buyer and seller." USAHUD.com takes it one step further and provides consumers with real estate agents who can help them purchase said properties.
In order to obtain leads USAHUD.com has a business development person that will generate interest or find a interested party to advertise and receive leads. Once a real estate agent or loan officer has expressed interest in the company they will be passed on to a sales person who has been trained and educated on their various products and services, "generally it takes someone six to nine months to become a sales person here, sometimes longer depending on their abilities. It seems simple, but there are lots of complexities that are behind the scenes."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM USHUD.COM – USAHUD.COM
During the onsite interview, Mr. Urbanski was asked to describe a situation where a client was not satisfied with the level of service they received. He explained that some people have a hard time understanding that Heavy Hammer is the parent company to various websites. Mr. Urbanski further explained, "their all different. They all have different advertising campaigns with Google, they all have different advertisers, they all have different leads that come to them. We don't share leads between sites." Mr. Urbanski has reached out on Ripoff Report to further clarify this information to his clients, and potential clients. Mr. Urbanski also stated that he has placed his personal cell phone number on Ripoff Report's websites if anyone has any questions.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Urbanski expressed that Heavy Hammer has, "beefed up the client services department."
USAHUD.com is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Urbanski further stated, "we are looking forward to helping our clients resolve problems and giving the best service possible. We believe Ripoff Report can help us do that."
USHUD.COM - TESTIMONIALS
"I have been a customer for about a year now. Kevin had the tenacity to stick through my original interrogation about the leads and I couldn't be more thankful that he did. So far I have been successful reaching folks, taking them out and closing on homes they love. I've recommended a few people to him for his patience and excellent customer services. I look forward to another year and many more closings generated. His professionalism in handling the issues as well as that of the rest of your staff is top shelf. Thank you for the opportunity to work with you." - Tamir Mori Cornerstone Real Estate Services
I just wanted to send you a quick note about my sales rep Joe Muhlada. He is absolutely fantastic to work with! I have already signed 3 new clients from your service and written 2 offers on property as a result of your service! Thank you so much for the outstanding service! BTW I interviewed to work with you guys 2 years ago before I was re licensed as an agent. Thanks for saying no and sending me back to my passion! - Becky Hammer Exit 1 Stop Realty
Suzanne Hefni-Pyle owner of Buyer's Only Coastal realty and after 23 years in real estate and trials and tribulation of using many lead generating services, USHUD/ALLHUD lead resource is one of the best around right now. I closed a cash buyers within 25 days of set up and now have a few accounts with them. In challenges of the world of internet and Google goliathing and overtaking too much control of the new search algorithms, which cost thousands of dollars to have a professional who knows their SEO monitor, you will find this lead generating is the real deal with USHUD/ALLHUD and much more affordable. You need to follow up, understand it is a numbers game with online leads and follow up is key to success with all leads once you have them, which you will with this resource. I highly recommend if you have an opportunity to get a lead generating resource, use this one." - Suzanne Hefni-PyleBuyer's Only Coastal Realty
"Joe, I have been a client on and off since 2010 and the reason that I continue to renew is the volume of leads along with the quality. I usually receive around 20 leads per month from your websites, and generally close somewhere around 10% Your customer service in handling my account has been very efficient, and I would be happy to recommend your service to any agent who is trying to obtain some extra business." -Anthony E. Moorman, Realtor Execuhome Realty Pikesville, MD
"I have been with USHUD since May 5th 2008; one of their first clients!
I have successfully closed an average of 15 loans per month. As Manager of the “Lending Group”, I currently run a team of Certified and Courteous Loan Officers. We are all using USHUD as our preferred lead “generation” system, which from a cost/benefit analyst exceeds productivity and profitability expectations.
I'm very impressed with the professionalism of both: Jim Buffington and Bryan Sherlock. Their outstanding attention to detail and follow-up is second to none!
Thanks again to everyone at USHUD for a quality program." Anthony J Angelillo Licensed, Senior Mortgage Banker Lending Group NMLS # 333323
"Hi Kevin, I have had two closings so far from my HUD advertising. Neither one of the people bought a foreclosure. One person actually bought a new construction home in Cumberland County. I am very pleased so far. The closings I have will pay for the ad for three years. Keep them coming my way!" –Becky NC
"I started with TXHUD.com in March of this year. The only territory close to me and available was Fort Bend County in Texas. Over the first two to three months I made several contacts with potential home buyers. Like any source of prospects, it takes several months to nurture the relationship from just a name, email address and (maybe) a phone number to an actual prospect that may be ready, able, and willing to make a purchase.
In tracking my conversion rate, I am starting to see very positive results. In the past thirty days I have closed two deals from TXHUD leads, one a seller referred by a TXHUD prospect (her mother) and one a buyer, who also now wants to list and sell their previous home. I have one set to close within the next month and six who are in various stages on the way to close. Three of them are looking at homes priced at 3 ½ to 4 times the median price in this market. So I feel my return for investment is very good.
I am very pleased with TXHUD.com as a source of reachable accurate lead information at a very realistic price. I would recommend this service to any agent who is looking for an affordable and reliable lead generation source."
Joel King, Broker Joel Thomas Realty Katy, Texas 77450
USHUD.COM – STATEMENTS FROM FOUNDER AND CEO MICHAEL URBANSKI
" USHUD.com is dedicated to customer satisfaction and increasing the business for our clients. We have taken several positive steps to increase both lead quality and client satisfaction in a number of ways. We have integrated with social media and Chrome to improve the connectivity of the leads and we have put a number of filters in place in order to stop what would be obvious bogus leads from getting to the email of the real estate professionals who are our clients. Further we have increased the client services division by adding some automated processes as well as increasing the staff by 50% so that our client’s needs are served more quickly and they are able to do their jobs more effectively.
"We have a mantra that puts our entire business on one guiding principle (Put the client first) this is why we never have two real estate agents or loan officers competing in the same area. This is also why we place real estate agents and loan officers in areas that are broken down the way the home buyers and sellers shop for homes and real estate agents mostly work. We do not break the areas down by Zip Code and place numerous agents in the area. Being past real estate professionals ourselves we realize that this does nothing more than confuse the consumer as well as create friction while real estate agents cut their commission in order to secure the business. Loan officers get shopped for rates enough without creating additional hurdles for them as well. (Put the client first) and everything else should work out just fine. We do ask that our agent and loan officer partners call within the first hour of receiving a contact from a home buyer or seller as the web is a large and complicated place and buyers and sellers will continue to search until they get the desired result. further we integrate into most common CRM's so that the real estate professional can organize and maintain a client list that is easily managed.
We respond to all requests from clients within the shortest time possible. generally we are able to answer a call when it comes in but if a request comes in after hours it will be responded to on the following work day. Please take the time to review our website and observe for yourself that only one agent and one loan officer appear in any area? For any questions, don't hesitate to call 800-880-8584 and we will be happy to assist you in any way we can.
USHUD.com's team of online real estate professionals are good at what they do. This comes from being in the trenches ourselves. Many of the team have real estate or mortgage experience and they understand the trials and issues that arise in the normal case of business for the people that do the really hard work. The real estate agent has countless responsibilities regarding home inspections and open houses as well as all of the follow up required to be a productive and successful professional. Loan officers have their own hurdles and most people when buying a home can become difficult to work with as they are facing a monumental financial undertaking. The last thing a loan officer needs is someone undercutting their rates. We have learned through our own experience and the experiences of our successful clients how best to approach the potential buyer and we share our knowledge and techniques with the professionals that wish to hear or read how others have used online real estate advertising and lead generation most successfully. For any questions please dial 800-880-8584 or reach out via email at CS@USHUD.com to get the quickest assistance.
USHUD.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "USHUD provides a casual but fast paced and productive environment to allow the professionals here an opportunity to move up within in the business based on the team members experience and willingness to go the extra mile. Mr.Urbanski was the highest volume real estate sales person in Maryland before he took his knowledge and made it available to the entire real estate community. There is no other online real estate company that comes with such a history and this unique perspective is reflected in the respect that USHUD.com shows and provides to the local real estate agents and loan officers that work with the company to increase their business. Client Services is managed by a team that has a history in online mortgage origination and this their knowledge and success in their experience is also a tool that any of our clients can benefit from." Ripoff Report was pleased to learn that USHUD.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM USHUD.COM – USAHUD.COM
USHUD.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, USHUD.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Michael Urbanski , Ripoff Report is convinced that USHUD.com is committed to quality delivery of services resulting in total client satisfaction
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
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Ripoff Report has determined that USHUD.COM meets Ripoff Report Verified’s standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
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Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
USHUD.com Patrick Troy Lied to get me to do a trial and then kept charging my credit card. Annapolis Maryland
I am a loan officer and received a call from Patrick Troy of USHUD.com offering to sell me leads from buyers looking for homes. He promised 20-30 leads a month for 195.00. He said he would give me June 6-July 17th and he would contact me before the 17th to see if I wanted to renew the leads for an additional month. What did I have to lose. I figured it was worth a shot for 195.00. I gave him the credit card number and started receiving leads.
Not one single lead was real. I was only able to contact one person who had no clue who USHUD was and was not interested in a preapproval. At that point I realized I had been scammed but oh well. I was only out 195.00 but wrong.. I was out more than that. I had received an email from Patrick Troy and it stated my deal was from 6/6 to 7/6 and would renew automatically each month unless I called to cancel. I contacted Patrick and told him this was not the deal, that he promised it to me through the 17th of July at no additional charge and that I didnt want to continue on a auto renewal. He assured me this was not going to happen and I wouldnt be automatically renewed unless I asked to be.
Well now I have been charged for July 6th through August 6th and to top it off, they charged my card another 195.00 on 8/6. On 7/6 I contacted them and told them that they should not have charged my card for the additional month and they responded that they would remove me in August and now again another charge. Beware of these thieves. I have emails to support my claim and it does not matter they keep it up. Crooks!
This report was posted on Ripoff Report on 09/04/2013 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/USHUDcom/Annapolis-Maryland-21401/USHUDcom-Patrick-Troy-Lied-to-get-me-to-do-a-trial-and-then-kept-charging-my-credit-card-1081652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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