• Report: #853172

Complaint Review: uspassport.com

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  • Submitted: Tue, March 13, 2012
  • Updated: Tue, March 13, 2012

  • Reported By: Jackie — Deerfield Beach Florida United States of America
uspassport.com
551 NW 77th St. Ste 204 33487, Florida United States of America

uspassport.com US Passport Services, LLC SCAM & FRAUD INNOCENT PEOPLE 33487, Florida

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Why is there a 99.00 + Government Fee of $170 paid to US Department of State is not included for????
Ok so I am disabled and do not have the money that this company has been asking for. I paid 129.00 on my bank credit card (they still have access to)  not realizing I would also have to send 170.00 and another 110.00. So I went to the courthouse in my local area, they are telling me that what the company is  doing is ILLEGAL.... So I called informing the uspassportnow. com representative that I spoke with that I wanted my 129.00 back because the COURT says this is not right.

I was told that I could not receive the 129.00 back, because it is over the 24 hour time limit. Are you kidding me? Yes I see the 24 hour time frame to cancel, however, I tend to believe the courthouse employee over one of their employees. I don't care that she stated "we do it all the time. And it says that on the website." As I stated, I do not have 300-400 because I am disabled. I looked this company up on the BBB as well as a few websites that state this is a SCAM and unfortunately, inoccent people fall for it. Needless to say, I will be sending my passport information to the actual address on the form along with what I can scratch up for the $110 to process my request. As I don't need it until November. I know they don't care, because, the 3 times I called the customer service, was horrible not once was I told I am sorry for the confusion on the website, however, one representative actually called  the website, the company he works for, told me "our website is CONFUSING". UNBELIEVABLE, I will report your company to anyone I can speak with. I need that money for medications among other things.

This report was posted on Ripoff Report on 03/13/2012 10:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/uspassportcom/33487-Florida-/uspassportcom-US-Passport-Services-LLC-SCAM-FRAUD-INNOCENT-PEOPLE-33487-Florida-853172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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