• Report: #1084466

Complaint Review: USPS

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  • Submitted: Sat, September 14, 2013
  • Updated: Sat, September 14, 2013

  • Reported By: ifixidevices.com — Alexandria Minnesota
USPS
475 L'Enfant Plaza SW Washington, Dist of Columbia USA

USPS CLICKNSHIP / DOMESTIC CLAIMS USPS CLICKNSHIP / DOMESTIC CLAIMS Washington DC

*Author of original report: Again assumptions...

*Consumer Comment: Nope..

*Author of original report: Lots of assumptions in that last comment

*Consumer Comment: Questions

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 I shipped out a package containing 124 LCD Screens off of iPhones to be recycled. Upon delivery, I was to be paid $6 per screen. I shipped the package out on May 24th, 2013 and unfortunately the post office failed to deliver it, even though it was insured for $600 and I paid $2.20 for signature confirmation.

Because the package was not delivered, I did not receive my payment for the LCD Screens, and I am now out that money and the screens (so I obviously can't send them elsewhere.)

Here is the tracking # for the shipment: 9407403699300004725633

USPS will not pay the claim as they say the package had no value because I can't provide an invoice. I've sent them documentation showing what I would have been paid had the screens been delivered along with an explanation about the process.

The USPS has denied my claim. I paid for $600 of insurance for this VERY REASON, to cover my loss. They aren't even willing to issue a refund for the insurance I paid or for the $2.20 for signature confirmation (that was obviously never rendered.)

This is a horrible company to deal with and I'm more than happy to share this story with anyone and everyone. THE POST OFFICE DIDN'T DO THEIR JOB. I PAID FOR INSURANCE AND I SHOULD BE ENTITLED TO RECEIVE THAT PAYMENT WHEN THEY HAVE FAILED TO DO WHAT I PAID THEM TO DO. THAT IS WHAT INSURANCE IS FOR!


This report was posted on Ripoff Report on 09/14/2013 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/USPS/Washington-Dist-of-Columbia-2060-2200/USPS-CLICKNSHIP-DOMESTIC-CLAIMS-USPS-CLICKNSHIP-DOMESTIC-CLAIMS-Washington-DC-1084466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Again assumptions...

AUTHOR: ifixidevices.com - ()

Again you're assuming I only fix iPhones. I fix and sell iPhones, iPads, and iPods. Also not every iPhone screen is salvageable for recycling.

I also sell individual parts as well. it doesn't take much to spend 20k in shipping costs. There are a lot of transactions. So assuming its easy for me to come up with is not really the truth. 

if if I got audited I could come up with it but yeah wasting my time to pay out a $600 claim is pathetic. They lost it. Their employees are accountable for the poor job they do.

There are so many other things that frequently happen with my shipments and the time I spend dealing with them to get my money back is crazy.

Here's a few express mail failures of mine...

9471203699300000996342

9471203699300000910775

I have plenty more failures and lost packages as well.

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#2 Consumer Comment

Nope..

AUTHOR: Robert - ()

I told you that the reason they are most likely questioning it is because there are many people who "overestimate" the value of their items..I specifically said I was not saying this was your case.  So if you want to call that an assumption as to what I am assuming they are saying..go right ahead, but that was the only thing even close to an assumption in my questions.  I also totally understand how frustrating it is.  But it is the reason you are being asked.  More specifically showing you repaired 124 phones..would show them that yes..you very well could have 124 screens to ship back.  Where without that they just have your "word"...just like the "word" of people who shipped a t-shirt and said it was a $1000 piece of art.

But in your update..your numbers don't make sense.  In a course of a year you accumulated 124 phones...or just about 10 phones a month, but it is hard for you to provide receipts?  Well let me ask you this..what happens when the IRS audits your business and wants to see those receipts...will they all of the sudden become easier to find?   Of course think of it this way.  Even if it took you 4 hours to get all of this together...isn't that worth being able to get the $600?  Yes inconivienent...but welcome to the world of the small business owner.

Next, you say you spent $20,000 last year at the post office, thats about $1600/month or about $400/week.    Even if you paid $10 for each shipping item you would have sent out about 8 per day in a 5 day week...or 2000 items over the year.  Yet it took an entire year for you to come up with 124 screens?

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#3 Author of original report

Lots of assumptions in that last comment

AUTHOR: ifixidevices.com - ()

To set the record straight, it's hard for me to provide a lot of evidence. This was my first time shipping screens to be recycled. I accumulated the screens over the course of one year (I buy broken iPhones, refurbish them, and resell them.) I'm a small business and I fail to see how providing 124 invoices of broken phones is going to be evidence. Let alone the time it would take me to find all of the receipts. I also buy replacement screens in small quantities from varying vendors amend again that would be a lot of paperwork and whatnot.)

The biggest problem I'm having Is trying to get them to tell me just what it is they for proof. One agent tells me submitting what I've already submitted will be fine, and others are telling me no way.

I spend over 20k a year with the post office. They hire and train the employees that are making these kinds of errors... I paid for a service that wasn't rendered and for insurance to cover the loss in case something like this happened.

it's simply beyond frustrating at this point. 

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#4 Consumer Comment

Questions

AUTHOR: Robert - ()

  I've sent them documentation showing what I would have been paid had the screens been delivered along with an explanation about the process.

- And just how does that prove to them that you sent 124 screens and where you got those 124 screens from?  The answer is unless your "explanation" included receipts it doesn't.

Just like any insurance company they are going to want to make sure you are not trying to defaud them.   Not saying that you are, just that there are people who "overinsure" a package in the hopes that it gets lost so that they can make a claim on it. 

If you run a business you must have charged the people for the screen replacement, so where is the 124 receipts showing you replaced a screen.  Since you obviously had to replace a screen to be able to send the damaged ones back you should have a receipt from a vendor showing you purchased 124 replacement screens.   Have you done previous business with this recycler?  If so you could show them previous payments by the recyler showing your average shipment and how often.

Again..being in business all of that documentation is something you are required to have for tax purposes...unless you are doing this "under the table".  Which if that is the case you have a whole other set of issues to worry about.  Of course if you are not in business one has to wonder how you got a hold of 124 screens?

If you did give them this information and you have all of this documentation to back it up, then perhaps taking it to your local media would work, or even though it is the government perhaps a lawyer can guide you in the right direction.  If you didn't take this to them, the question of course becomes why not?

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