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Report: #1247696

Complaint Review: Utilitech - Internet

  • Submitted:
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  • Reported By: les2ismore — Chesapeake Virginia USA
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  • Utilitech Internet USA

Utilitech Daylight Saving In-Wall Timer #0192773 Internet

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I recently bought a Utilitech Daylight saving in-wall timer from Lowes. I brought it home and installed as I was going on vacation and wanted my lights to turn off in the day and on at night. The instructions were horrible, but seemed like I got through OK. However, I couldn't get the timer to go on in the night and off in the day. I could turn it on and off manually, I could program times, but I COULDN'T get it to do dusk-to-dawn as was marketed. 

So, after 3 attempts to actually talk to someone ( on three separate days!) on the phone, the reps tells me that this particular model has know problems and just doesn't work in the dawn to dusk mode! "So, what can I do about it?", I asked. "Nothing", the rep replied. "It just doesn't work". So, can it be replaced, or send me a new one? NO. "Nothing can be done"

So, NO new one, and no offer to repair... and yet the warranty states, " The product is guaranteed to be free of defects for a limited period of one year for the date of purchase". 

 

Where is MY guarantee? Feeling screwed.

This report was posted on Ripoff Report on 08/10/2015 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/utilitech/internet/utilitech-daylight-saving-in-wall-timer-0192773-internet-1247696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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