• Report: #594123

Complaint Review: uturn vending machines

  • Submitted: Sat, April 17, 2010
  • Updated: Sun, February 12, 2012

  • Reported By: Debi — Ronkonkoma New York United States of America
uturn vending machines
1460 Commerce Way Idaho Falls, Idaho United States of America
  • Phone: 800584-8887
  • Web:
  • Category: Liars

uturn vending machines U-Turn, Ripped us off of $20,000 lied to us Idaho Falls, Idaho

*Consumer Comment: The U-Turn Staff Do Not Let Themselves Get Caught in Their Lies

*UPDATE Employee: We are always willing to help.

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We invested our life savings of $20,000. We had some personal issues come up. The machines are still brand new, in original boxes. We called and let them know our situation and asked to return the machines. Unfortunately, we payed cash and do not expect a full refund but they did not help us at all and we have not heard back since. We even offered to pay for shipping. Again, no reponse. We need our money back or at least most of it and they are not helping us out at all. Promises made not kept. We realize now we were ripped off. We need help. Again, the machines have not even been taken out of the boxes. We can send all back not even touched. What is the problem here?????

This report was posted on Ripoff Report on 04/17/2010 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/uturn-vending-machines/Idaho-Falls-Idaho-83403/uturn-vending-machines-U-Turn-Ripped-us-off-of-20000-lied-to-us-Idaho-Falls-Idaho-594123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

The U-Turn Staff Do Not Let Themselves Get Caught in Their Lies

AUTHOR: Legitimate Complaints Here - (United States of America)

U-Turn has no interest in helping people with their financial issues.  I have complained to them many times about how over 8 months my machines have not produced anywhere near what they said they would. 

They claimed it would be about $80 per machine per month.  They told me to keep in mind a profit chart on their site.  That chart has 88 people on it of the thousands who supposedly bought from them.  No dates are mentioned on the chart and no one on the chart has my model of machine (the 8-select -- rightly called The Terminator, because it terminated my savings). 

The profit depends on the products appreciated.  Much of the products they tell you to sell do not work well, depending on your location.  Hence, their top candies chart is meaningless, since their research is insufficient, if you consider it relates both to the past and to unknown geographical areas.

I bought 50 machines for $550 each, plus a lot of crap I was sold and didn't realize I didn't need.  I, along with many others, feel foolish for falling for their upbeat Mountain Time-accent sales pitch... In fact, you can buy a "Terminator" vending machine for between $100 and $150 on ebay.  Maybe $175 to $200, if you're buying from someone who is doing his best to make as much money back on his unused 8-select investments.

Also, here's the best part - I was told I was the first where I live to have these machines and found out that that is not true.  If any of their staff writes a rebuttal, ignore it.  They can try to protect their image and sell as many machines wherever possible, but I learned the truth.

They didn't want me to find out how much I would be able to profit here, which was for a long time on average in the mid to upper $20-range per machine per month and now is in the low $30-range per machine per month.  I have not been able to get out all of my 50 machines, either. 

I have had two locators try to help me, but they can't do their job well here, even though U-Turn recommended them.  The current locator has been providing a lot of professional sales support, but only unfortunately I have 17 more machines to place while many of my machines currently out pull in next to nothing.  I have to spend gas money on supporting the machines that don't do well, too.   

My patience, considering how I need to support my family with this business and cannot with the unmet promises fed to me, has worn out.  The rate at which people are considering having these machines put in, even considering the charity I support with them, is leading me further into regret.

If you ask for references for how well these machines do, they will have you talk to the people who do best with them.  Of course, these customers put in a lot of time to find good customers, but U-Turn doesn't want you to figure out that it also depends on your location until after you have bought your useless machines for three to five times as much as you would pay on ebay.
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#2 UPDATE Employee

We are always willing to help.

AUTHOR: Tami - (U.S.A.)

We are very surprised to read about this complaint. When we last spoke with this customer we did explain that while we do not offer refunds we were happy to help them resell their machines. We gave them information to do this and they seemed very satisfied with this information.

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