• Report: #149806

Complaint Review: V2 Premier Viscom Shop NBC

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  • Submitted: Thu, July 14, 2005
  • Updated: Fri, July 15, 2005

  • Reported By:Watchung New Jersey
V2 Premier Viscom Shop NBC
4064 Peavey Road Chaska, Minnesota U.S.A.

V2 Premier Viscom Technology DO NOT PURCHASE A V2 COMPUTER Ripoff Chaska Minnesota

*Consumer Suggestion: Where to complain regarding this issue/ Information

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I purchased a V2 Premier in Sept. 2004. I believed it to be a good product because they used lite-on drives and lexmarx printers, etc. It did not come with the logitech wireless mouse and keyboard but it worked fine so I did not complain. From the day I received my computer it began to reboot. The rebooting became so bad that even the technicians were unable to assist me. We tried running a checkdisk as well as enlarging the ram cache. Nothing helped so I was asked to send the tower back and they would research it and send another. This took weeks and I was out of service for a long time. I then received the new tower because they were unable to determine what had caused the other problem. I then got busy freelancing and having my kids do their homework but the rebooting started again along with a variety of memory problems. They replace the memory, modem and hard drive. Again no change. This went on until the problems got so severe that I could not use Internet Explorer just the email and IM capabilities. They then shipped me a new motherboard, another new hard drive, and my bios was upgraded. Now I have no sound and they want me to send it in again. I want my money back because I have been unable to use the computer for more than a couple of weeks at a clip before something else goes wrong. They tell me that if sending it in doesn't help that they will continue to work with me until it does. This has been almost a year and it has not worked. What makes them think the computer will ever work. I want my money back, I have suffered long enough without a computer... and I can't take anymore hours away from my family.

S.
Watchung, New Jersey
U.S.A.

This report was posted on Ripoff Report on 07/14/2005 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/V2-Premier-Viscom-Shop-NBC/Chaska-Minnesota-55318/V2-Premier-Viscom-Technology-DO-NOT-PURCHASE-A-V2-COMPUTER-Ripoff-Chaska-Minnesota-149806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Where to complain regarding this issue/ Information

AUTHOR: John - (U.S.A.)

Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the
following agencies.

ShopNBC / Viscom Technologies Group (Minnesota)
==========================
State Attorney In Minnesota:
Phone Number: 1-800-657-3787
Phone Number: (651) 296-3353
attorney.general@state.mn.us
http://www.ag.state.mn.us

Federal Trade Commission:
http://www.ftc.gov/opa/2003/04/valuevision.htm
http://www.ftc.gov/opa/2001/07/valuevision.htm
http://www.ftc.gov/opa/2001/08/fyi0145.htm
http://www.ftc.gov

Internet Fraud Complaint Center / Consumer complaint websites
http://www.ifccfbi.gov/index.asp

Viscom Technology Group (A.K.A. Promise Technology)
4064 Peavey Road
Chaska Minnesota 55318-2396 U.S.
11027 Bell Oakes Estate Road
Eden Prarie, Minnesota 55347 U.S.
http://www.viscom-usa.com
http://www.v2premier.com jpeterson@viscom-usa.com
Mr. & Mrs. Jim & Sandra Peterson, Owners
Phone Number: (952) 368-2429 (952)612-275-8436
Phone Number: 1-877-822-4562 1-800-877-7933.
Fax Number: (952) 368-2443 (952)368-2450
support@viscom-usa.com

ShopNBC/Value Vision
6740 Shady Oak Rd
Eden Prarie, Minnesota 55347 U.S.
http://www.shopnbc.com
http://www.vvtv.com
Mr. Mitch Cook, Director, Customer Operations mcook@shopnbc.com
Ms. Kathy Smith - Director, Customer Service ksmith@shopnbc.com
Mr. Howard Fox - Senior VP Operations/Cust Serv hfox@shopnbc.com
Mike Davidson -Sales Host mdavidson@shopnbc.com mkdavidson@usinternet.com
Kerry McNally- Sales Host kmcnally@shopnbc.com
Shawn Wilsie- Sales Host swilsie@shopnbc.com
Brian Kessler - Sales Host bkessler@shopnbc.com
Customer Service customerservice@shopnbc.com
Phone Number: (952) 943-6253
Phone Number: 1-800-884-2212 1-800-474-6762
Fax Number: (952) 943-6244

Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California)
=============================
Note: The V2Premier is not manufactured by Viscom Technology Group.
http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?)
Elitegroup Computer Systems, Inc. U.S. Headquarter
45401 Research Avenue
Fremont, CA 94539 U.S.
Phone Number: (510) 226-7333
Fax Number: (510) 226-7350
support@ecsusa.com
http://www.ecsusa.com

State Attorney in California:
Phone Number: 1-800-952-5225
Phone Number : (916)322-3360
http://caag.state.ca.us

Better Business Bureau in greater SanFrancisco area:
http://www.goldengatebbb.org
info@goldengate.bbb.org.

(California Residents)
California Department of Consumer Affairs:
http://www.dca.ca.gov

Federal Trade Commission:
Phone Number:1-877-382-4357
http://www.ftc.gov

Internet Fraud Complaint Center /Consumer complaint websites
http://www.ifccfbi.gov/index.asp

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