• Report: #765933

Complaint Review: Value Added Comm

  • Submitted: Tue, August 16, 2011
  • Updated: Fri, August 19, 2011

  • Reported By: Stevedad — Simi iValley California United States of America
Value Added Comm
Internet, California United States of America

Value Added Comm Zero Plus Dialing Cramming unauthorized phone charges on my bill for collect calls Internet, California

*Author of original report: Value Added Comm web address correction

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August 16, 2011

I recently had a tip from someone I know but can only make collect calls to

us from his location.

He calls on average two times a month. This has been going on for

approximately three years.

We belong to AT&T will both local and long distance service. However a

third party billing has always been on the bill each month. AT&T told us

they have no responsibility for these charges and only process the paperwork for


ILD was one of the companies who was the billed on behalf of the third

party. These calls were expensive.

This company changed (I don't remember when) maybe a year or so ago to

Value Added Communication and the third party clearing house billing is Zero

Plus. The average collect call we receive from this person we know is only

allowed 20 minute maximum time. When the bill comes in, the charges per 20

minute call is $26.00. This collect call is from Washington State to California.

We were informed this person read a notice which we have not seen stating

there has been an error in billing and each call will be reduced by

approximately $10.00 for 20 minutes starting with our August 2011 bill. This was

hard to believe so the bill we have now shows exactly that. The same 20 minute

collect calls were just over $15.00 each. It seemed odd a company would reduce a

call by that much.

I called Zero Plus and was told they are a Clearing House and have nothing

to do with the charges even though the bill says if you have and questions

regarding this bill, to call Zero Plus at 888-507-0734. They kept telling me to call the name of

the company listed on the bill for charges called Value Added Comm. I called

800-913-6097 and could only get a

voice recording asking to input my hone number. It then says if your calling

about the collect call from Washington to call our phone provider AT&T. At no

time on this recording could you talk to a live person. It would continue to

tell you to call your phone company and the call would hang up.

I then called A&T 800-288-2020 who told me they could not do anything

about the charges since it was third party billing and to call back the Value

Added Comm. Frustrated I then called the FCC at 800-649-7570 as was told this Value Added company is

"cramming you" but they said it was not in their district and to call the

Federal Trade Commission at 877-382-4357.

I called them and explained everything. I again was told this was called

"cramming" and they took a complaint report from me but said their not sure how

long this could take. They needed to look for patterns and more complains.

Now I write here in hopes for some help. If their is a class action going

on for this or these companies, I want to be a part of it. At no time when these

collect calls come in does it indicate how much the call will be. We do accept

it because of the importance of this person to us. I never signed or authorized

any other company other then AT&T to handle our long distance and collect

calls. I had been used to seeing this for approximately three years and thought

where this call originates from this was the normal cost of a collect


Now that we were told of this notice posted near the pay phones where the

call is coming from has a disclaimer saying the price will drop by $10.00

because of some error, then we were at the least over charged $240.00

per year on average of two calls per month at $26.00 and now showing

$15.00. I do not think I can get a copy of this paper to see where it came from

but if you can help or tell me what else I can do, it would be


Two Federal agencies used the word "cramming" and as I was explained how it

works, I want to file action on this and hope to get the real actual rates these

calls should have been and get reimbursed the difference for all these years. I

would be glad to release more information on the person we authorize to call us

collect and address if needed but will wait for a reply first.


This report was posted on Ripoff Report on 08/16/2011 02:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-Added-Comm/Internet-California-/Value-Added-Comm-Zero-Plus-Dialing-Cramming-unauthorized-phone-charges-on-my-bill-for-col-765933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Value Added Comm web address correction

AUTHOR: Stevedad - (USA)

The web address for Value Added Communication is not ATT.com. The correct address is
vaci.com. They are located at

3801 E. Plano Parkway  # 100
Plano, TX  75074

Customer service phone number is 800-786-8521.

Zero Plus Dialing is a clearing house billing for Value Added Comm.

The CEO is Mark Turner,

The CFO is Steve Hodge

This company is supposedly is operated in most Corrections Facilities per them. They have dodged all my questions regarding billing, how and where they get the rates. How the Federal, City, State, PUC, TDD, etc taxes are charged but not listed on bill. I was told those taxes are included in the call but not seperated on the bill. I assume this is not correct. A 20 minute call from Washington to CA averaged $26.00 total per call. As of Aug 2011, I was informed a noticed was posted in the facility telling the inmates as of Aug billing there will be a $10.00 per call reduction do to a error. My bill did come in and was $15.45 instead of $26.00. However, no one could ever verify what the correct rates are and where they are getting them from. On their web site vaci,com, you can click the box below Federal prisons and a alphabetical list of most prisons show up with so called prices. Washington showed as of 8/18 a $3.50 connect charge or fee and zero for per minutes in all columes. When I questioned Value Added rep, she replied it was a typo and came up with a ,50 cent per minute charge, This company needs to be stopped and all of us ripped off by Zero Plus, Value Added should be refunded any difference in crammed rates.
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