- Report: #385335
Report - Rebuttal - Arbitrate
Complaint Review: Value City Furniture - American Signature Furniture
Value City Furniture - American Signature Furniture2437 E Main St., Plainfield, IN. 46168 ; Headquarters - 1800 Moler Rd., Columbus, 43207 Plainfield, Indiana U.S.A.
Value City Furniture - American Signature Furniture Company uses deceptive practices, sells poor quality goods, does NOT back products. Plainfield Indiana
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We bought the couch and ottoman new. The salesman pushed for us to buy the loveseat and chair as is. He explained that the damage was minor and the warranty would cover any new tears, rips or structure defects if they appeared later. He said the as is damage (which had already occurred) would NOT be covered under the warranty. My husband and I were fine with that because the damage was just scuff marks the salesman said occurred when the cleaning crew was cleaning the floors in the show room and they were on the arm of the chair that you couldn't see because of where we were placing the furniture in our house. We paid cash for the furniture and didn't think twice about our purchase. We had insurance on our furniture through the company.
About a week after we got the ottoman home the fabric on top started to come undone and there was a tear in the arm of the couch. I called Value City and they said they would be out in a few days to fix it. They fixed both pieces and then I noticed that there was a tear in our chair on the inside where the back and sides meet. It hadn't been there before and the back looked like it was breaking down. I called the company and they told me my insurance was only on my couch and ottoman. I was shocked. I had specifically asked the salesman if all the pieces were covered and what was covered and he had assured me everything was covered for seven years -the fabric, the structure, everything. We even talked about scenarios like if the legs fell off, pieces broke or if the cushions went flat. I didn't need the warrantee to be good for seven years, because I figured I would buy new by then, but I felt reassured about it. Now I find out I have NOTHING close to what I was told as far as coverage and here is the strange thing. The girl in the office told me I ONLY have fabric protection. I about dropped the phone when she told me that. She also said I already had a maintenance charge on the account the DAY I purchased the furniture. ??? So instead of buying insurance like they told me I was doing, they put a maintenance charge on my account before anything even happened to it. I don't know what is going on, but this sounds like deceptive practices clear and simple and I can show you pictures of the poor quality of furniture I have.
I demanded the company come and get the furniture since I have had it less than two months and refund my money, but they are refusing. I don't even care if they pay the money to another furniture company. I need furniture, but it has to last me. I feel sick to know I spent so much money on something that at this rate- won't last me 6 months!!
This report was posted on Ripoff Report on 10/27/2008 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-City-Furniture-American-Signature-Furniture/Plainfield-Indiana-46168/Value-City-Furniture-American-Signature-Furniture-Company-uses-deceptive-practices-sell-385335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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