- Report: #1146104
Report - Rebuttal - Arbitrate
Complaint Review: Value Point Distribution
Value Point Distribution775 Blithedale #529 Mill Valley, California USA
Value Point Distribution hot tub maintenance and upkeep Mill Valley California
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I ordered my hot tub from Value Point Distribution in 2011 and it was suppose to take 4-6 weeks to make, but because of overwhelming orders at that time they told me it would take longer.
I was okay with that, until when I called them they wouldn't answer the phone or return my emails. They finally started returning my emails occassionally, but only after I sent them very upsetting messages, because I was upset with them for not getting back in touch with me in a timely manner.
Finally, it took them almost 2 years to get it made and sent to me. I received my hot tub at my house in January 2013.
I never dreamt at that time, that I would have as much trouble with it as I have had. It will be 1 1/2 years June 2014, since we have had our hot tub and have had 4 heaters put in it.
I have tried to get them to come from California to Iowa, to my house and fix it for me, but they still haven't done it. I am still working on this, but don't know if I will be successful or not.
They are at least answering the phone when I call now and I actually am talking to someone. I just feel like it is terrible that for as much trouble that I am having keeping heaters working in my hot tub, that they can't send someone to my house to fix it.
All I want is for my hot tub to be fixed, so I can enjoy it. I don't think that is asking to much since it was new when I got it.
This report was posted on Ripoff Report on 05/12/2014 07:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-Point-Distribution/Mill-Valley-California-94941/Value-Point-Distribution-hot-tub-maintenance-and-upkeep-Mill-Valley-California-1146104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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