• Report: #1111672

Complaint Review: Value Point Distribution

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: Michelle — Half Moon Bay California
Value Point Distribution
755 E. Blithedale #529 Mill Valley, California USA

Value Point Distribution portablehottubsandspas.com Lots of empty promises - spa delivered two months late, said it was lost, finally delivered incomplete order costing us thousands of dollars. Mill Valley California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered a spa from Value Point Distribution (portablehottubsandspas.com) on September 27, 2013 for $5,345.00 and they promised delivery by October 30, 2013. They did not deliver the spa when promised. I spent many weeks calling and emailing. They kept giving me a different date, then said it did not arrive on the shipping container and they would give me a new date. It finally arrived 2 months late.

Value Point's delivery company (Seko Shipping) called me and said the spa would be delivered on Thursday, December 12th. I paid a team of workers to move it into the backyard and they waited on hand, but the spa was not delivered. They told me the shipping company lost it. I am out $200.00 for the cost of the workers.

When the spa was finally delivered on December 20th, the order was incomplete (no cover, cover lifter, steps, lifetime supply of filters, extended warranty, start up kit). Furthermore, a knob on the spa is broken. Value Point Distribution delivered a faulty spa.

Value Point has not responded to my calls or emails about fulfilling my order and their customer service representatives tell me the appropriate person will be in the office soon and will contact me shortly, but they don't. Their representatives consistently lie on the phone. I contacted them again today and said am seeking a refund through the BBB.

The breakdown of the undelivered items and my out-of-pocket expenses for the workers are:

  • Cover - $355.00
  • Deluxe cover lifter - $299.00
  • Steps - $100.00
  • Extended Warranty - $399.99
  • Lifetime supply of filters - $600.00
  • Start up kit - $67.00
  • Cost of workers - $200.00 Total refund: $2,020.99

This report was posted on Ripoff Report on 12/30/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Value-Point-Distribution/Mill-Valley-California-94941/Value-Point-Distribution-portablehottubsandspascom-Lots-of-empty-promises-spa-delivere-1111672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Value Point Distribution

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory