- Report: #1118361
Report - Rebuttal - Arbitrate
Complaint Review: Value Point Distribution
Value Point Distribution775 E. Blithedale #529 Mill Valley, California USA
Value Point Distribution Value Point Distribution Lies. I ordered a Propane Gas Fireplace and I recieved a Natural Gas Fireplace that I can not use. They screwed up my order, admitted to it, and tell me they are going to send the conversion kit part to correct. Somehow every 3 to 4 weeks when I am supposed to recieve the part it is not on the truck. This has been going on for 7 months. Do NOT fall prey to this company. You WILL be disappointed Mill Valley California
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I ordered a Propane Gas Firplace from Value Point Distribution in June, but when I recieved the invoice I noticed it was for a Natural Gas Fireplace. I notified them of the mistake on July 8th and told that it would be corrected but would delay my order. When I finally recieved the fireplace and was having it installed I discovered that they had shipped me a Natural Gas Fireplace. On 11-6-13 They admitted that they had screwed up the order but would send me the conversion kit to correct. Since that time in 3 to 4 week increments I am being told that it will be on the next order, but of course that never happens. It is now January, 7 months later and this is still going on. They continue to lie.
This report was posted on Ripoff Report on 01/25/2014 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Value-Point-Distribution/Mill-Valley-California-94941/Value-Point-Distribution-Value-Point-Distribution-Lies-I-ordered-a-Propane-Gas-Fireplace-1118361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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