Complaint Review: Van Burkleo Mid Valley Ford Motors - Mercedes Texas
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- Author Not Confirmed
- Van Burkleo Mid Valley Ford Motors Mile 1 East, Expressway 83 Mercedes, Texas U.S.A.
- Phone: 956-5652421
- Web:
- Category: Auto Dealers
Van Burkleo Mid Valley Ford Motors, fraud, ripoff, scam, mislead, lied, deceive, ignore, humiliate, emotional distress Mercedes And McAllen Texas
*Consumer Suggestion: Tires Maybe?
*Consumer Suggestion: Info your Ford dealer would never give you Leonel!
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2004 Truck: under warranty and my only working vehicle.
I purchased a brand new, 2004 F150 4x4 truck that cause vibration after 30 miles per hour. I have taking it for same service continuously and still the problem is not fixed. I am paying to much money for a truck that is defected.
I have been rejected for refund. The company insists that my money cannot be returned because it is not a hazardous defect. However, after 30 miles per hour it shakes. I have submitted a written complaint to the Ford Company, called and complained, but still have no answer from them.
My concerns, needs and satisfactory have been rejected and avoided. The sales representative at Mid Valley Ford in Mercedes is not taking my calls; he is avoiding the problem and any contact with me. At one time, while my truck had been serviced, Mid Valley Ford even failed to issue me a car rental.
This problem has created emotional distress and humiliation. The service representative at Van Burkleo in McAllen insisted I take the truck no matter the circumstances. I pleaded to have the problem fixed because I was concerned about the safety and life of my wife, myself and my children. He responded by stating that if something happens, then I would be rich and would take over ownership of the whole Ford Motor Company. His humiliating remarks were uncalled for.
The truck has been in service for about 80% of the time I have owned it. And still no solution to the problem. In fact, considering that the truck is still under warranty, I was so upset to have been billed for some service they thought was causing the problem.
Customer Service and Product are pitiable. I am sick to my stomach calling and complaining. It has created a lot of headaches, pain and anguish to me, my family and work. As of today, September 13, 2004, my truck is being serviced with no hope of having the problem fixed.
This is fraud! I have been ripped-off, avoided, scammed, mislead, lied, deceived, ignored, humiliate and experiencing too much emotional distress over a truck I hardly use and continue paying for. I don't think its right to have been treated so unfair. I fear that the defect truck may cause injury to me, my family or anyone on the streets. Justice needs to prevail.
Leonel
Mission, Texas
U.S.A.
This report was posted on Ripoff Report on 09/13/2004 12:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/van-burkleo-mid-valley-ford-motors/mercedes-texas-78570/van-burkleo-mid-valley-ford-motors-fraud-ripoff-scam-mislead-lied-deceive-ignore-h-108149. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
Info your Ford dealer would never give you Leonel!
AUTHOR: Stick - Rip-off Report Consumer Advocate. - (U.S.A.)
SUBMITTED: Monday, September 13, 2004
Leonel do you feel your Ford dealer is no help? I will help you. Below is contact info of people that work at Ford Motor Corp. Make sure they all get to read your Rip Off Report.
Tell them how you feel about your local Ford Dealer. Ask them at Ford to look into this car dealer's RDR Cards. They will know what I am talking about. Ask them also to look at what was written on the RDR card they got from your dealer when you bought your truck.
Little by little car dealers are learning the hard way as to how to treat car buyers. Shame they don't go a bit farther at helping you. Many only want to act like they are trying to help you AFTER they find that they have made the Rip Off Report.
Here is the contact info, use it all to your advantage my Friend. Spend the money and call these people up and tell them your troubles, see what kind of action you get. Tell them about your Rip Off Report. Let them know that about 8,000,000 people a day are watching to see what happens.
Brenda Hines
bhines1@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-322-1185
Tom Hoyt
thoyt@ford.com
Brand(s): Ford Motor Company
Department: Centennial Operations
1-313-323-8143
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Daniel Jarvis
djarvis1@ford.com
Brand(s): Ford Motor Company
Department: Ford Financial
1-313-594-2527
Ask Page what is His thinking on your troubles!
Paige Johnson
pjohns29@ford.com
Brand(s): Ford Motor Company
Department: Customer Satisfaction & Technologies
1-313-248-6820
Kristen Kinley
kkinley@ford.com
Brand(s): Ford Motor Company
Department: Environment & Safety Communications
1-313-845-2709
Joe Koenig
jkoenig@ford.com
Brand(s): Ford Motor Company
Department: Powertrain
1-313-845-9148
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Meera Kumar
mkumar10@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2793
Ed Lewis
elewis5@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-323-7809
Sonia Mishra
smishra1@ford.com
Brand(s): Ford Motor Company, Lincoln
Department: Global Product Development & Technologies
1-313-621-6089
Octavio Navarro
onavarr1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2033
Todd Nissen
tnissen@ford.com
Brand(s): Ford Motor Company
Department: Manufacturing
1-313-337-2786
Bob Roach
rroach1@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: Product Development and Global Design
1-313-390-9553
Harold Allen
hallen1@ford.com
Brand(s): Ford
Department: Dallas Regional Office
1-214-528-7120
Sandra Badgett
sbadgett@ford.com
Brand(s): Ford, Lincoln, Mercury
Department: Los Angeles Regional Office
1-949-629-2036
Angela Coletti
acoletti@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-390-1759
John Delle Monache
jdellemo@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-594-0520
Anne Marie Gattari
agattari@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-322-9211
Ron Iori
riori@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-337-2456
Susan Krusel
skrusel@ford.com
Brand(s): Ford
Department: Ford Division
1-313-594-4175
Rich Mayk
rmayk@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-845-0627
John Ochs
jochs@ford.com
Brand(s): Ford Motor Company
Department: New Media Team
1-313-337-3669
Glenn Ray
gray2@ford.com
Brand(s): Ford Motor Company
Department: Broadcast News
1-313-248-2335
David Reuter
dreuter@ford.com
Brand(s): Ford Motor Company
Department: Global Operations
1-313-594-4410
Kristine Testori
ktestori@ford.com
Brand(s): Ford Motor Company
Department: Process Leadership
1-313-594-3542
Beverly Thacker
bthacke2@ford.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo
Department: Broadcast News
1-313-317-7639
Donna Thomas
dthoma27@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-845-4613
James Thomas
jthoma98@jaguar.com
Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar
Department: Jaguar
1-949-341-6140
James Trainor
jtrainor@ford.com
Brand(s): Ford Motor Company, Lincoln, Mercury
Department: Lincoln Mercury
1-949-341-7689
Christian Vinyard
cvinyard@ford.com
Brand(s): Ford Motor Company
Department: Global Affiliates & Associations
1-313-594-7899
Rich Voytowich Jr.
rvoytowi@ford.com
Brand(s): Ford
Department: Detroit/Chicago Regional Office
1-313-390-5068
Kristie Winters
kwinter3@ford.com
Brand(s): Ford Motor Company
Department: Media Fleet
1-313-317-4453
Trust me Leonel your dealer would never give you the above info. I just can't understand why none of these people have their contact info posted on any of Ford's web sites. Maybe They don't want to deal with car Buyer's troubles!
Leonel you can thank The Great Thorn a fellow Rip Off Report Advocate for the above contact info. He posted a few years ago.
I have always have wanted to know why car manufactures don't have more HELPFUL people to help the American car buyers with their dealer troubles. Maybe they don't care. Who knows!
Leonel I have a question for you. If your truck has a mechanical defect and your truck comes apart while you are driving down the highway and you kill some one Who can you take to court for NOT solving your problem?
Are the tires that are on the truck factory installed or are they dealer installed as a option? Who did the first PDI Inspection on your truck before the dealer put it on the lot for sale?
#1 Consumer Suggestion
Tires Maybe?
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Monday, September 13, 2004
Wife's son had similar problems with his F-150. They finally sent his truck to a local tire co. who "shaved" whatever that means, the sidewall of one of the back rear tires and solved the problem. They had tried new tires, which hadn't corrected the vibration.
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