• Report: #665772

Complaint Review: vanguard documents

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  • Submitted: Sat, November 27, 2010
  • Updated: Fri, January 25, 2013

  • Reported By: chad lee — LYNCHBURG Virginia United States of America
vanguard documents
1333w 120th ave ste 108 westminster, Colorado United States of America

vanguard documents global reporting network defrauding my checking account westminster, Colorado

*REBUTTAL Individual responds: Still waiting for my refund

*Consumer Comment: Not completely true

*REBUTTAL Individual responds: Vanguard Documents and Global Reporting

*UPDATE Employee: Absolutely not fraudulent

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my grangmother had two eletronic withdraws made from her checking from this company 
with out authorization we tried to call this company at the number listed 303-920-1616 and all we got was an answering machine. so i took the number and ran it through yellow book reverse search and the number came back to a las vegas neveda address call global reporting network.  this number is register two two different companies these are the addresses that cam back from this number 1670 west lake mead 45 lasvegas nevada 89108 and the other 1333w 120 th avenue ste 108 westminster colorado 80234 this company is a fraud and is a is stealing money  from thousands of peoples bank accounts and there nothing the banks can do because both addresses are not real so we legaley have no where to send the fraud paper work. is there any thing any one can do to see that justice is served for those this company has ripped off 

This report was posted on Ripoff Report on 11/27/2010 05:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/vanguard-documents/westminster-Colorado-80234/vanguard-documents-global-reporting-network-defrauding-my-checking-account-westminster-665772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Still waiting for my refund

AUTHOR: Spoiler - (United States of America)

I asked the woman there if they could show me where my father had signed saying it was ok to take $39 out of his account, she could not produce it.  This is TOTAL FRAUD!!!  Where is the Attorney General> i ahve already contacted his office but nothgin ahs happened yet,  I have asked vanguard to refund the $39 into my fathers account, that was 12 days ago, NOTHIGN YET!!!    WAKE UP!!   I guess I'll ahve to write the AG of Colorado every day until this is taken care of.  These people are Liars?  Do not listen to anything they say. not that it matters, they will take money from your account no matter what anyway.  They cant produce any document saying it was ok that they steal money out of my fatehrs account.  Shame!!!!!
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#2 Consumer Comment

Not completely true

AUTHOR: Spoiler - (United States of America)

In March of this year they took $39 out of my fathers account.  I called, they hung up on me.... I tried for several days to get a hold of them. Finally I did,  The girl there would not refund the $39 but assured me that they would take him off the mailing list and not pull money out any more.  April 4th they pulled $39 more out of his account,   10 days since they took the origional out.  now they have taken $78 out in 10 days.  again I called,  had to leave a message.  they didnt call back.   I did finally get a hold of them and they assured me that they would refund the 2nd $39.     They didn't, I didnt call them back becasue she assured me that they would never take anymore out..  skip forward  1/15/2013   another $39 taken out of his account,  this time i called and had to leave a message, Nothing. so i called back the next day.   I got a woman on the phone, she told me that she could tell from the account that I had never called to cancel before, Thats BS   I had total confirmation that they would not take any money from his account again and they did.  This time she said she would refund the $39 and send a letter out to confirm cancelation of this $39 beign taken out.   and thats where I sit now..   waiting for the $39 to get put back in   

I guess I woud say that if you truly do have a legitimate product why deceive the elderly?  why make it so that they really don't know what they are sending in.  I read all of the Rip Off reports and overwhelmingly they are Elderly people that are being scammed into sending the origional amount and then getting the $39 taken out of their account from then on.   Shame on this company, sell your product legitimaely, dont rely on the Elderly to give you their savings without even knowing it. I did contact the BBB which they arent a member of "wipe the shocked look off my face"  and the Attorney General.
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#3 REBUTTAL Individual responds

Vanguard Documents and Global Reporting

AUTHOR: Mickster - (United States of America)

My elderly father was a victim of Vanguard Documents and Global Reporting taking money out of his account weekly for what, to see him junk mail on bad investments?  We too, tried to call the company and write but had our letter returned in the mail and never was able to get anyone to call us back.  We had to close his checking and savings account entirely to get rid of this company.  They are indeed a fraud and a scam and I would not listen to this employee.  Unless they can post here a phone number where I can actually talk to a person, they are not legit.
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#4 UPDATE Employee

Absolutely not fraudulent

AUTHOR: Rick - (United States of America)

Any charges made always require the originally submitted check, and the signed authorization form. The company never charges accounts it does not have authorization for. Neither address listed is fraudulent. It is how we receive mail. If you called and left a message and requested a call back, someone will call you back. If they don't, just try again. I guarantee that you can get the situation taken care of if you just take the time to call and ask for a refund and to be removed from the list. They can also provide you with a copy of the originally submitted form and check, as proof of authorization to charge.

The amount paid is payment for a magazine subscription sent out on a monthly basis. There are 11 different publications published by the company, with hundreds of thousands of legitimate subscribers.

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