- Report: #1165355
Report - Rebuttal - Arbitrate
Complaint Review: Vanilla Visa
Vanilla VisaPO Box 826 Fortson, Georgia USA
Vanilla Visa Vaniila Visa basically stole my money Fortson Georgia
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I purchased and registered a $75 Vanilla Visa gift card in April 2014. Bought one item on ebay for $14.82 shortly thereafter. When I tried to make another purchase several weeks later, the card was denied.
Puzzled, I called Vanilla Visa customer service. After I explained what had happened, the agent put me on hold for five minutes. After returning, he told me I could no longer use the card, that "someone" had reported the card as stolen.
My reaction - "What do you mean reported stolen? Who did that? It wasn't me and as the legal owner, aren't I the only person who can do that?" I gave him my name, address, dates I purchased and registered the card, the original purchase amount, name of the store where I bought the card, and the exact amount of my ebay transaction to verify I was card's legal owner, but none of that mattered. He said there was nothing he could do. Outraged, I said, "So I've done nothing wrong, but you're going to keep my money and there's nothing I can do?" He replied, "I'm sorry."
And that was that.
This report was posted on Ripoff Report on 07/27/2014 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Vanilla-Visa/Fortson-Georgia-31808/Vanilla-Visa-Vaniila-Visa-basically-stole-my-money-Fortson-Georgia-1165355. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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