vapor nine i ordered product never recieved and they, did'nt care jacksonville, Florida

 I had been vapor nine customer and had ordered  from them in past with no issues until my last order, when i contacted them 9-12-12 i informed them that i did not recieve my order, they asked me to contact post office i did and then that i should file claim  with post office, they did nothing to resolve situation, i said that either send me my product or refund me my money basicilly was told that they would not  do either,that as far as they were concerned that they already sent it and they were not at fault.I said  that i did not recieve it.

I then advised them that i would file complaint with the BBB i was told go for it,  the only thing that they said was that they would give me a discount on my furture order,I said why would i send more money fo anthor product when i nerver recieved the first product, they did'nt seem to care that i never got my product and that it was problem. I was shocked on the treatment that i recieved and that i paid money for a product  that i Never recieved.we are talking about  $138.00 order and that Vapornine attitude is Its  Not My Problem To not take resposibility and to blow me off, I am very upset and I did contact the BBB, and hopefully this issue will be resolved,