• Report: #1080697

Complaint Review: vehiclefits.com

  • Submitted: Sat, August 31, 2013
  • Updated: Wed, May 21, 2014

  • Reported By: Unorthodox — Lawrenceville Georgia
vehiclefits.com
2373 SW Cooper Ln Port St. Lucie, Florida USA

vehiclefits.com Vehicle FitsJosh Ribakoff STAY FAR AWAY FROM VEHICLE FITS & MR. RIBAKOFF Port St. Lucie Florida

*REBUTTAL Owner of company: Fired client after he harassed me at 2am

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Beware of any product or service associated with Josh Ribakoff.He is the epitomy of youthful exuberance with no clear plan to support his offering/s.

We tried to work with him over a 10 month period to no avail. He failed to load the proper version of his software on our site. Only after being given his personal cell phone number did he finally get the updated version loaded after 8 months. He almost never responds to tickets (98% of the time).

We even offered to pay additional for some semblence of service. Once the correct version was loaded our site basically became useless. It took weeks to get him to resolve a few issues which we spoke to him via phone on since he doesn't respond to tickets. He also knocked out our jquery and other functionality like duplicate a product or even add a product which now no longer work.

Mr. Ribakoff tries to put up a good show but his is simply overwhelmed by whatever he is doing and is to proud to simply cease the offering since he can't support it. He has also refused to refund the cost of his module which has now forced us to charge him back through our credit card.


This report was posted on Ripoff Report on 08/31/2013 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/vehiclefitscom/Port-St-Lucie-Florida-34984/vehiclefitscom-Vehicle-FitsJosh-Ribakoff-STAY-FAR-AWAY-FROM-VEHICLE-FITS-MR-RIBAKOFF-1080697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Fired client after he harassed me at 2am

AUTHOR: Vehiclefits - ()

Complaintant paid to have my software installed 10 months ago, that was completed.

Numerous support tickets were resolved over the last 10 months. The last support ticket was related to a jquery plugin that is not working, which was unrelated my extension. I was providing support anyways but complaintant was unhappy with my response times.

Complaintant was unappy with my response times, but there is no SLA after the initial install of my software. I chose to "fire the client" after complaintant decided to text message 100s of repeat messages reading "please respond" to my personal number at 2am, waking up my 1 month old son, and forcing me to change my number. He stills calls my toll-free & simply hangs up when I answer.

I am happy to post screenshots of the support ticket and text messages for proof. Complaintant should be warned these screenshots contain his personal phone number.

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