- Report: #697628
Report - Rebuttal - Arbitrate
Complaint Review: velocity micro inc.
velocity micro inc.7510 whitepine road richmond, Virginia United States of America
velocity micro inc. waited 5 wks. for repair of brand new gamer computer which did NOT work shipped from factory richmond, Virginia
upon start up had video but had other problems in which velocity tech who was unable to correct problems via phone. final tech decision: re-install oem software/drivers and re-set bios settings. tech had to walk me through setting changes because velocity doe not send pertinent bios settings with new computer. other than a manual in their software which does not include bios settings.
their chassis is v/good but lacks a hrd drv indicator lite on front panel. front panel fan is 900 rpms which is not sufficient for a gamer computer. both of these conditions have been corrected by myself with aid of motherboard mfg elect diagram/specs.
no operating manual shipped with unit. recomend velocity ship a list of phone numbers where new owner can contact the elect component mfg's to eliminate problems. i eventually contacted: motherboard, graphics card, powersupply, & hrd drv mfg's to have answers to my questions & solve existing problems where velocity techs left off.
mfg question ex: why isn't there a 115/230v red switch device located on power supply? velocity pending but a phone call to ps mfg corsair ans: not needed unit will auto adjust to supply voltage.
i would like to notify other potential gamer buyers as to what happen with my purchase. strongly suggest they read internet reviews/forums both positive & especially negative feed back.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 02/19/2011 10:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/velocity-micro-inc/richmond-Virginia-23237/velocity-micro-inc-waited-5-wks-for-repair-of-brand-new-gamer-computer-which-did-NOT-wo-697628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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