- Report: #697628
Report - Rebuttal - Arbitrate
Complaint Review: velocity micro inc.
velocity micro inc.7510 whitepine road richmond, Virginia United States of America
velocity micro inc. waited 5 wks. for repair of brand new gamer computer which did NOT work shipped from factory richmond, Virginia
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upon start up had video but had other problems in which velocity tech who was unable to correct problems via phone. final tech decision: re-install oem software/drivers and re-set bios settings. tech had to walk me through setting changes because velocity doe not send pertinent bios settings with new computer. other than a manual in their software which does not include bios settings.
their chassis is v/good but lacks a hrd drv indicator lite on front panel. front panel fan is 900 rpms which is not sufficient for a gamer computer. both of these conditions have been corrected by myself with aid of motherboard mfg elect diagram/specs.
no operating manual shipped with unit. recomend velocity ship a list of phone numbers where new owner can contact the elect component mfg's to eliminate problems. i eventually contacted: motherboard, graphics card, powersupply, & hrd drv mfg's to have answers to my questions & solve existing problems where velocity techs left off.
mfg question ex: why isn't there a 115/230v red switch device located on power supply? velocity pending but a phone call to ps mfg corsair ans: not needed unit will auto adjust to supply voltage.
i would like to notify other potential gamer buyers as to what happen with my purchase. strongly suggest they read internet reviews/forums both positive & especially negative feed back.
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This report was posted on Ripoff Report on 02/19/2011 10:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/velocity-micro-inc/richmond-Virginia-23237/velocity-micro-inc-waited-5-wks-for-repair-of-brand-new-gamer-computer-which-did-NOT-wo-697628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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