• Report: #885999

Complaint Review: VendWeb.com

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  • Submitted: Mon, May 21, 2012
  • Updated: Mon, March 04, 2013

  • Reported By: RMR — Westbury New York United States of America
VendWeb.com
1735 Dameron Rd Bessemer City, New York United States of America

VendWeb.com Lindel Creed, Owner of VendWeb The company intro to the warranty said these refurbished machines are "truly dependable" and "of the highest quality." Three of the five machines were out of service 80% of the time in the first 30 d Bessemer City, New York

*REBUTTAL Owner of company: Ripoff Report Is Unfair

*REBUTTAL Owner of company: Libel and Just Untrue

*REBUTTAL Owner of company: Vendweb

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Thecompany, VendWeb.com sells defective machines.  Do not sign their documents or be fooled by their so called warranty.  The refurbished machines are not at all refurbished.  They are not "of the highest quality" or "truly dependable."  I purchased five machines and three of the five were not working.  They could not be placed at day one.  I lost a lot of time, money and product.  The owner knows little to nothing about the mechanics of the machines.  He is salesperson who tries to be a mechanic and a customer service representative.  he tries to do it all, because he is the only real employee there.  In addition, you can get better pricing somewhere else. 
Go with another company and ask a lot of questions about the coverage for these machines.
Never pick them up at the warehouse.  Always have them delivered to your warehouse.

This report was posted on Ripoff Report on 05/21/2012 06:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/VendWebcom/Bessemer-City-New-York-28016/VendWebcom-Lindel-Creed-Owner-of-VendWeb-The-company-intro-to-the-warranty-said-these-re-885999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Ripoff Report Is Unfair

AUTHOR: Vendweb - (United States of America)

Since this report was proven to be false I do not understand how this bogus website lets the false report stay up. Ripoff report is the ripoff and with any luck the owner will be shut down for letting people put false reports on the internet. If you do any background on this bogus reporting person you will find the truth on why they do not care what someone post. I would not mind if the person filing the report stuck to the facts and did not slander someone and then so called ripoff report just let them do it. Call us at 704-802-4394 or go to Vendweb.Com and you will see we are a ligit company and also check us out with the BBB as we have an A plus rating
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#2 REBUTTAL Owner of company

Libel and Just Untrue

AUTHOR: Vendweb - (United States of America)

VendWeb.com sells defective machines. - This is a libel statement as Mrs Ramano made a broad statement about the company and not about just her situation. This statement is untru and without merit as it implies all machines sold by Vendweb are defective and that is just untrue as no machines are defective when they leave and are tested fully to make sure thye operate per customer order class of order.

The owner knows little to nothing about the mechanics of the machines.  He is salesperson who tries to be a mechanic and a customer service representative.  Again this is a libel statement as Lindel Creed has over 15 years in the vending industry and was National Service Manager for two major manufactures of vending machines. Lindel also trained and did trade show service training for many years. Yes Lindel Creed is a Customer Service Rep and takes care of his customers as that is what good Customer Service Reps do.

libel

1) n. to publish in print (including pictures), writing or broadcast through radio, television or film, an untruth about another which will do harm to that person or his/her reputation, by tending to bring the target into ridicule, hatred, scorn or contempt of others. Libel is the written or broadcast form of defamation, distinguished from slander, which is oral defamation. It is a tort (civil wrong) making the person or entity (like a newspaper, magazine or political organization) open to a lawsuit for damages by the person who can prove the statement about him/her was a lie. Publication need only be to one person, but it must be a statement which claims to be fact and is not clearly identified as an opinion. While it is sometimes said that the person making the libelous statement must have been intentional and malicious, actually it need only be obvious that the statement would do harm and is untrue. Proof of malice, however, does allow a party defamed to sue for general damages for damage to reputation, while an inadvertent libel limits the damages to actual harm (such as loss of business) called special damages. Libel per se involves statements so vicious that malice is assumed and does not require a proof of intent to get an award of general damages. Libel against the reputation of a person who has died will allow surviving members of the family to bring an action for damages. Most states provide for a party defamed by a periodical to demand a published retraction. If the correction is made, then there is no right to file a lawsuit. Governmental bodies are supposedly immune to actions for libel on the basis that there could be no intent by a non-personal entity, and further, public records are exempt from claims of libel. However, there is at least one known case in which there was a financial settlement as well as a published correction when a state government newsletter incorrectly stated that a dentist had been disciplined for illegal conduct. The rules covering libel against a "public figure" (particularly a political or governmental person) are special, based on U.S. Supreme Court decisions. The key is that to uphold the right to express opinions or fair comment on public figures, the libel must be malicious to constitute grounds for a lawsuit for damages. Minor errors in reporting are not libel, such as saying Mrs. Jones was 55 when she was only 48, or getting an address or title incorrect. 2) v. to broadcast or publish a written defamatory statement.
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#3 REBUTTAL Owner of company

Vendweb

AUTHOR: Vendweb - (United States of America)

In reference to the report filed by Rosalie M Romano  She did purchase 5 refurbished vending machines from our  company along with her business partner Fay Prinos DBA as Steinway Street Sisters With the purchase of these refurbished vending machines came our Limited Parts Warranty for a period of 12 months.

Rosalie agreed to said terms of sale and terms of warranty and signed off that she had read and downloaded and read and agreed to said terms of sale

The machines were delivered on 4/5/2012 and signed for by Fay Primos as being received in good order and by signing the delivery receipt also stated the order was as ordered and complete and agreement on of by signing said delivery receipt said customer agrees to : . Once said order is signed for at the delivery location of invoice you agree that your order is correct as you ordered.

Mrs. Ramano did contact us on 4/5/2012 with a problem of one of the combo king machines was not cooling and ask us what we should do. Mrs. Ramano had contacted the factory 1st before we spoke to her and said they thought it was the compressor unit on the machine had gone bad. I ask Mrs Ramano to give me a few min while I contacted the factory to see who in her area we could get to come out and look at the problem.

I called Vendnet a division of the Wittern Group the manufacture of the machine and they gave me two service technicians in the area that they could recommend.

I called back Mrs Ramano and by that time she had found a gentleman named John Craft with United Vendors. We ask Mr Craft to go and inspect the machine and even agreed to pay for his labor to do so even though our warranty does not cover labor. Mr Craft went to the location where the machine was at a place named NY Vet Hospital.

Mr Craft went and called me back and said he suspected that the overload on the compressor was blown and was going to have one next day aired from the factory.

I ask him to go to the warehouse where another machine just like the one at the Vets location was and get the thermal overload from that machine since it was not on location yet and we could use the part to see if the problem was indeed
the thermal overload before we sent a replacement to him. Mr Craft went to the other machine and took the thermal overload off and came back and tried it on the machine at the Vets location and found that was not the problem. We then called a business associate at Vendnet named Jerry Bartlet in service and explained to him the circumstances and he suggested it may be the main control board that was blown. I again suggested that Mr Craft return to the warehouse and take the control board from the machine there and bring it and put it in machine at the vets to see if that fixed the problem.

He did and the machine came on and was working fine. We got a call about 1/2 hour later from Mrs. Ramano and she said the machine was making a noise and could Mr Craft return to see what it was.

Mr Craft went back to the location and said yes the machine compressor was a little noisy but was within any specs he had heard from other compressor units and it was cooling great.

The machine at the vets was working fine and cooling till 4/17/2012 when I got a call from Mrs Ramano stating the machine was not cold and could I have Mr Craft return to see what it was. I contacted Mr. Craft and ask him to return to the machine and let me know what was the problem. Mr. Craft went back to the vets location and said he thought the compressor had went out and it would be a day or so before he could fix it. I called another company to see if they could go in any quicker and Richie Overhuls said he could get there the next day and look at it. Richie called me and said that he thought it might be the compressor but needed to take the compressor unit back to his shop to put it on the bench and test it there. I oked the work to be done and informed the customer that the machine could still be used as a snack
machine and drink but that the drinks would not be cool but snacks would be ok.

Richie called me on Friday and said it was not the compressor but was the thermal overload and he had the unit working fine after replacing the thermal overload. Richie returned the compressor unit to the machine and tested it with
Mrs. Ramano standing there to show her all was working and the unit was quiet and working great. Per our warranty we did repair said compressor unit and verified that said machine was working when Richie left the location.  We advanced replacement a new circuit board to Mrs Ramano to put into the machine that was at the warehouse and to send us
back the said bad board so we could inspect it, we still have not got back our board.

 On Monday we got a call from Mrs Ramano saying that the Vets machine was not dropping the drinks properly and every once in a while one would get hung up on the delivery chute, she informed me she had spoken to the factory and they came to the conclusion that the delivery bin had come out of place and simple needed to be put back in place and was happy to walk her thru that as it was a simple fix and she could be back in service within a few min. She called Richie and told Richie he should fix it since it was him that had placed the chute back on when he put the compressor unit back in, then in the same sentence according to Richie she said  she had adjusted it and it was working fine but wanted him to know that she had lost the location because he did not put the chute back correctly and that was the straw that
broke the camels back for that location.

After speaking with Richie the service technician that worked on the vending machine at the vets location it was concluded that a power condition was the cause of the said damages to the machine.

Things like power surges and brown outs can do damage to circuits on the vending machine and we the seller of the machine cannot control those acts of nature. We took care of the customer as fast as we could and went above and
beyond our warranty by paying for labor and advancing parts to the customer before we could inspect any parts that were to be returned to us.

The 2nd problem that came up was on 4/12/2012 this machine is located at location named PC Richards. We got a call from Mrs. Ramano saying that one of the AMS vendors was not detecting the product dropping and could we troubleshoot the problem with her.

Myself and our service technician Jeff was working on determining why the sensors located on the delivery bucket were not detecting the product dropping and came to the conclusion that the sensor was not functioning properly. Mrs
Ramano said she already had a delivery truck waiting at her door to deliver this machine and was going to deliver it as it was and we informed her we would next day air her a new sensor board. In the meantime I called AMS service
department and spoke to a technician to see if we could bypass the board for now till the replacement board arrived. The service technician informed me that the problem may be that the sensor was not picking up as much light as it may
need to detect and that we could simply scuff the sensor lens and that would let the sensor better detect and fix the problem, we called Mrs Ramano that was at the location and she informed us that she had spoken to AMS herself and that she and her partner had done as the technician suggested and the machine was working great. I called Mrs Ramano the next day to see if she had got the parts for the AMS as well as the USi and could she please call us to walk her thru putting the parts on so she could return the said defective parts back to us and she said she did not want to replace the parts and was going to hire Richie to come over and replace the parts, I informed Mrs Ramano that the procedure was very simple and she had even done the sensor replacement at her warehouse but she insisted that she was going to do it with Richie so we informed her that per the warranty that we did not cover labor to do that and she said she knew that and would take care of cost of Richie to do the board swap. I did not hear of anymore problems with this machine that was located at a company named PC Richards until May 1st  when Mrs, Ramano informed me that the sensor board that was replaced by Richie was falling down and causing the sensor not to work properly. I ask Mrs
Ramano to send me pictures of what she was talking about so we could see why the sensor board was falling, come to find out it was a protective lens cover that was falling because it had not been installed properly. I ask Mrs Ramano
what she thought the problem was by looking at it as the cover just sits in a grove and the screws when tighten down hold the cover in place, she said that she lost one screw so only three were holding it and I informed her that all 4
screws are needed and to get another screw from the local hardware store to secure the cover properly. Mrs Ramano called me on May 2nd and informed me that her partner Fay had fixed the machine but later on that day found out the machine was not cooling. I ask Mrs Ramano to go to the location and call me from there to trouble shoot the problem, Mrs Ramano calls me and we narrow in on a tem sensor that is not reading correctly, I ask Mrs Ramano if she had the extra temp sensor and AMS control board still that we had sent her and could she go get it and call me back, Mrs Ramano calls me back and we try replacing the tem sensor and the tem sensor is not the problem, I ask Mrs Ramano
to try the control board as there are only a couple of things it could be and after replacing the control board the machine starts working. I ask Mrs Ramano not to open the machine until the next day to give the refrigeration system
time to even out the box temp, she informs me that she needs to change prices as the prices are not correct but she says she can return early the next day before they arrive to work to do that, I said ok call me early in the morning
and we will make sure all is working, I get a call from Mrs Ramano the next day around 10AM informing me the location called and the machine is out of order, I ask her if she went back and set the prices correctly and she informs me no she
did not because she had something to do with her daughter and could not get back that morning, I ask Richie to go to the location as soon as he can to see what it may be causing the machine to say call from service. Richie goes to the
location and finds that the health safety is on and it needs to be turned off as this machine does not use the health safety feature and set the health safety to off and checks temp to make sure machine si still cooling and delivering product ok. Richie verifies machine is working fine and leaves location. I speak with Mrs Ramano and ask her if she stayed at the location last night to make sure the tem got down to 43 degrees and she said no she did not that she left when she saw the machine was cooling properly. I inform her that if she would have stayed she would have noticed that the health safety kicked on and she could have turned it off before she left but she said she was coming back to the machine early the next day so she would have seen it then and we could have set it properly before the machine got used.

In conclusion of the problem on this machine located at PC Richards We found that after adjusting the lens to let more
light in that the machine worked fine from 4/12/2012 till 5/1/2012 when customer replaced the sensor, we do not know if the machine was turned off before replacing the sensor or not and if that may have been the cause of the blown control board, we again honored our warranty and got the customers machine working as per our warranty and again went above and beyond by paying for Richies time to go over as Mrs Ramano could not to set the health safety to the proper setting. This machine was working from day one after a adjustment that took about 5 min to do and worked perfectly till the sensor board was replaced. The customer should have called us to walk them thru replacement of said sensor and we know the customer knew how to replace the sensor as they did it at their shop to see if it was the sensor. 

This machine has been working every since the sensor lens was installed properly and the blown pc board was replaced.
 The third machine problem that is the machine located at Purity started on 4/24/2012 when I get a call from Mrs Ramano that she is at the machine and it says call for service. I ask her to open the machine and check to see what the error code is, she informs me it is a health safety code and I ask her when did she fill the machine. Mrs Ramano informs me
she filled the machine the night before and got a call the next day that the machine says call for service. I ask Mrs Ramano to reset the health safety and lets watch the temp to see if it is coming down, she informs me that yes it is
cooling but very slow so I ask her to wait hour and see if it kicks off, she calls me back and said that the temp held but it was slow in cooling but was working now. Mrs Ramano calls me the next day and says she went to the machine
to fill and after filling it the machine again is very slow to cool down within the hour time so the health safety will not kick off, she said it would not cool within hour but was cooling just taking to long so I called Richie and ask him to go over and see what may be causing the slow cooling. Richie sends over his two mechanics on May26th  to look at the machine and  while they are there they test every component of the system and call and tell me it is cooling and cold inside the machine so we might have a faulty temp sensor. We ask Mrs Ramano to leave the machine closed till tomorrow so we can send a replacement temp sensor to see if that is the problem. Richie goes to location on May 27th and finds the machine is cold but is not cooling fast so he replaces the temp sensor to see if maybe we are getting a false reading.

After waiting to see if the problem is the sensor Richie finds the readings are the same and comes to the conclusion it is not the sensor, Richie then pulls the compressor unit to see if it is icing over and finds that it is. Richie calls AMS and speaks with a service technician and the technician says that the unit should ice all the way over and says let the unit sit and cool for 24 hours to see if the unit is icing all the way over. Richie returns next day and finds the unit is not icing all the way and says he believes the unit is low on gas due to a leak. We inform Mrs Ramano that we know what the problem is and we will fix it as it was probable caused during shipping or when whoever she used to move the machine mis handled it. We inform Mrs Ramano that Richie will pull the compressor unit and take it to his shop for repair and return it in a couple days, Mrs Ramano insist that Richie takes the entire machine instead of just the compressor unit as she wants to come to his shop and inspect the machine to make sure it is working properly before she has him put it back on location. We try to do as the customer says and we agree even though it is not nessacery to take the entire machine off location and fix it at Richies location. Richie takes the unit back to his location and finds a leak in the
system and repairs it, we call Mrs Ramano and inform her that the machine was fixed and she could come check it out, she informs us she will try and get over there the next day but ends up pushing the inspection back to Friday, Mrs
Ramano contacts us and says she is wanting her husband to inspect the machine but can not meet till Monday, Monday comes and goes and no one comes to inspect the machine. On May 21/2012 Mrs Ramano has someone come to pick up the machine and signs that the machine is in working condition, See Exhibit D In conclusion of this problem it was found that a small leak in the refrigeration system was due to a crack solder joint. This kind of problem is found to be the cause of machine being bounced around during shipment or moving of machine to location by mishandling. Again we honored our warranty and had the machine repaired and went above and beyond by paying for labor that was covered under our warranty conditions.  

Each of these problems seem to be caused by conditions that were beyond our control and conditions that took place after the machines were delivered to customer Vendweb honored our warranty and went above and beyond to take care of our customer in a manner as fast as we could per the warranty agreement that Mrs Ramano agreed she read and agreed to prior to purchasing the machines  Vendweb advanced in good faith parts that were never returned to us and Mrs Ramano now owes for and will not return.

All machines were refurbished  It is the option of us as well as American Repair Services that each of these problems were caused by conditions beyond Vendwebs control  have been caused by conditions that the customer caused themselves by not having proper surge protectors and mishandling of machines.

Mrs Ramano Agreed to and signed off on conditions of warranty if and when any said problems were to accrued and agreed to how any problems would be handled no matter if it was day one or day 365  Vendweb. Com honored all warranty conditions and deliver to Mrs Ramano exactly what she ordered 5 refurbished vending machines with a one year limited parts warranty.

Mrs Ramano knew exactly how any warranty work would be handled and also knew and agreed to all terms of sales
Mrs Ramano acknowledged that her order was as she  ordered being 5 refurbished vending machines as her business partner who Mrs Ramano choose to have sign delivery receipt Said vending machines were delivered dependable
working and were tested to be dependable working and of quality when they left our facility We sell dependable machines because we go thru all the aspects of the machines before they leave. The manufactures we sell are
proven to be quality and dependable manufactures and have been in business for many years. If the machines are operated properly and handled properly they are very dependable and as Mrs Ramano can testify since all problems have been fixed per our warranty, the machines have been working fine.

Mrs Ramano says we voided our warranty but in fact went above and beyond our warranty and have stood behind it 100%. Work on location does not void warranty and as per warranty if customer does not want work to be done on location they are responsible to have said defective part or entire machine returned to us at their cost.

Mrs Ramano says she has received threating phone calls and harassing e-mails from me and that is nothing but furthest thing from the truth. We have been very patient and worked with Mrs Ramano to communicate what our warranty covers and does not cover as well as any steps in how to receive warranty coverage. We would not and never have threatened anyone and her remarks of me being unstable and unyielding are fabricated  and slanderous and we would welcome any evidence of any such actions.

I have been in business over 15 years here in the state of NC and have never received any complaints against me or my company. We have a A plus rating with the BBB and are very proud of our accomplishments Mrs Ramano is upset because she agreed to terms and conditions and had some problems and then did not what to go by the terms and
conditions she agreed to.

As we try very hard to make all our customers happy and we did everything we agreed to do and more in this case, sometimes the customer is just trying to get more discounts then they should by fabricating their stories to their likings and using credit card practices of charge backs to their advantages to force merchants to give extra discounts.

Mrs Ramano was treated fairly and we honored our warranty and we delivered  exactly what she paid for and all machines are working even though some of the problems were not caused by our company. I hope this answers any questions and addresses the concerns and you will see Vendweb did exactly what we said we would do and
stood behind our warranty 100% and went above and beyound to take care of our customer just as we always do.

Thank you

Lindel Creed
Owner
Vendweb.com


 
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