• Report: #1052713

Complaint Review: Ventilation Purification

  • Submitted: Tue, May 21, 2013
  • Updated: Mon, May 19, 2014

  • Reported By: flower7523 — Cleveland Ohio
Ventilation Purification
3207 Foxford Ct Akron, Ohio USA

Ventilation Purification/Premium Air Solutions BEWARE Bait and Switch Practices Akron Ohio

*Consumer Comment: Not a ripoff from original complaint, but a bad company

*REBUTTAL Owner of company: In Response

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 I purchased a LivingSocial deal that was for $59 for whole house air-duct cleaning with a company called "Premium Air Solutions". I did my research and did not find much on this company, just that they have been in business for 7 years. When they arrived at my house, they showed up in a beat-up, rusted out van that said "Ventilation Purification" on the side. I inquired about this, and they assured me that they were the same company and they are out of Pittsburgh. After taking apart my entire HVAC system, they went over the "estimate" with me. It was going to cost me an additional $379 to clean our "unusually large main vent" with mentions of a bunch of "free extras" thrown in including mold killer and air sanitizer. The deal is misleading and I do not reccommend any letting these theives into your home.


This report was posted on Ripoff Report on 05/21/2013 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ventilation-Purification/Akron-Ohio-44312/Ventilation-PurificationPremium-Air-Solutions-BEWARE-Bait-and-Switch-Practices-Akron-Ohi-1052713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Ventilation Purification

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not a ripoff from original complaint, but a bad company

AUTHOR: Allen Pennington - ()

 Unfortunately I have to agree with the "anonymous business owner" as to the fine print on the duct cleaning deal. I had the unfortunate experience of dealing with them. My wife purchased a Groupon for $59. When they arrived, they "cleaned" the main duct and returns, but tried an upcharge for $370 to do the remaining 2 air intake trunk lines and 2 supply main trunk lines. This is not where the problem is though (even though I consider it a bit of bait and switch due to the fine print issue). Their workers damaged my $25 washable filter while performing their work. They never indicated any damage to my wife. Due to rising temperatures, we started the furnace Monday and noticed it was unusually loud. I didn't think anything of it right away and assumed the air conditioner was working a little harder than normal. The noise level never diminished and I went down to check out the furnace which was vibrating badly. The damaged filter parts had been sucked into the blower. After shutting down the system, I proceeded to remove the filter pieces from my blower. Luckily the only apparent damage was to the filter as the blower does not appear to have been significantly damaged. I proceeded to call the company Tuesday morning and spoke with an operator. I relayed my concerns and the fact I wanted reimbursed for the filter damage and my time. I was told "a manager would call me back". To date I have not received a call back regarding a system that was damaged by their negligence. To avoid complaints with the better business bureau, this company does not place their address of operation on it invoice or web site. Under all circumstances do not utilize this company!!!

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

In Response

AUTHOR: Jp1981 - ()

I first want to set the record straight that Premium Air Solutions is not affiliateed with Ventilatioon Purification. We had purchased a van from them a few months back and removed the decals, but you can still faintly see the outline of the lettering which is why you assumed it was the same company.I want to first apologize for confusion.

As for the $59.00 voucher you purchased, it does state that a surcharge may apply for the cleaning of additional main ducts,furnace cleaning, dryer vent cleaning and sanitizing. The technicians are trainded to inspect the system, and recomondatons on other componets of the system that need cleaning. For example, if they notice that your furnace blower is compacted with dirt which can cause it to malfunction, they are going to bring it to your attention . If you choose not to clean it we will still honor  your voucher for $59.00 to clean out all of your vents and returns which is still a great cleaning.

In conclusion, we have a very high customer approval rating with Living Social with alot of great reviews. I am sorry you wern't satisfied with the service and if you would like to talk to me dirctly I urge you to contact me  so we can iron this issue out.We take customer service seriously. Thank you.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X