- Report: #1104982
Report - Rebuttal - Arbitrate
Complaint Review: Venture Custom Pools
Venture Custom Pools4568 State Highway 121, Plano. Texas 75024 Plano, Texas USA
Venture Custom Pools Having insisted on full payment prior to completion of our pool, Venture Pools refused to help when a fault developed five days after completion Plano Texas
*UPDATE Employee: This does not make the product a ripoff
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Venture Custom Pools completed our pool project on time and were very courteous and efficient during the construction process. However, it was a different story 5 days after completion, when the water would not circulate.
It was a Saturday, we called the company, had to leave a message, but no one responded to messages left on their telephone, and so my wife and I drove to the showroom. There a very rude "salesman" told us that they could not help us unless we wished to purchase a new pool!
True to his word, the company did not offer us any assistance. We were fortunate in being able to find a friendly pool maintenance company to sort the problem, which was due to a poorly installed skimmer flap which had got stuck in the closed position, preventing water circulation.
This report was posted on Ripoff Report on 12/06/2013 03:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Venture-Custom-Pools/Plano-Texas-75024/Venture-Custom-Pools-Having-insisted-on-full-payment-prior-to-completion-of-our-pool-Ven-1104982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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