• Report: #1041956

Complaint Review: verison Wireless

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  • Submitted: Tue, April 09, 2013
  • Updated: Wed, April 10, 2013

  • Reported By: Jessica — Riverton Utah
verison Wireless
Internet United States of America

verison Wireless They will tell you it is paid for then bill you months later with no notification. Now I am unable to contact them. I have called thier automated system and it hangs up every time. When I able to fina, Internet

*Consumer Comment: Great rebutt ashlee NOT

*Consumer Comment: It is always this way

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I called verison to cancel my bill and pay the remaining balance. I paid the balance that the agent quoted me and was told the account was closed. Then about 6 months later I recveive a letter to my previous address, this is a letter stating I am in collections. I call verison to straighten out the issue and they tell me I missed a payment, I asked them what payment they said it was May, I pulled up May's payment and let them know I have proof it was paid, then they claim it was June. Well my account was closed so there is no way that this is possible. They tell me I will need to talk  andhe collection company I call this collection company that they sent my info to they telll me they dont have a payment history but they can collect on my bill ??????? My credit was a 780 and has now dropped to a 660. This is outrageous I will pay my bill if they can show me where I missed it. I called verision again I talked to an associate she told me I will have to talk to another department transfered me to the automated system. I called back and requested a supervisor I was again transfered to the automated system. I am more than willing to take care of any debt I have but I will not just through money out the window with out a clear payment history showing I missed my payment. I need them to clear my credit.

This report was posted on Ripoff Report on 04/09/2013 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/verison-Wireless/internet/verison-Wireless-They-will-tell-you-it-is-paid-for-then-bill-you-months-later-with-no-not-1041956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Great rebutt ashlee NOT

AUTHOR: The Outlaw Josey Wales - ()

u can hide ur name butt it is d same old ashlee useless rebutt
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#2 Consumer Comment

It is always this way

AUTHOR: MochaG - ()

Verizon always try it this way. Every single department of the company does not talk among one another and has different version of data.

You also need to contact Verizon directly, not the collection company because the collection company can NOT fix the problem and they are the third party. You can only stop the annoyance of collection, which will not fix the problem, by talking to the collection company. Whoever from Verizon told you to contact the collection company is lazy because the person does not want to deal with the issue with you.

When you called in for cancellation, did you get a prove of cancelling, such as a case or cancellation number, a mail or an email from them stating the cancellation, etc? This will become your problem if you don't have one (and that's the way Verizon and many other big corporations do). The reason is that they could simply prove that you owe them because they can reproduce their own record. You, on the other hand, need to have be able to show that your account has been cancelled. If you have the evidence given by them but the evidence record is then disappeared from their record, you would likely be able to successfully dispute what their claim. If you don't have, you may be out of luck.

I am guessing you cancelled the service because you were moving. My suggest to anyone who is going to cancel any type of service because they are moving is to also notify the USPS for mailing transfer. This is vital because the problem would be caught in earlier stage. I had the same issue with Verizon when I moved, but I received an invoice from them the month after I cancelled my account with them. I called them to get it straight. Then I got another invoice with late fee from them the following month. I had to contact them again and ensure that it is their mistake. The same happened on the third month, but it stopped after that.

I understand that the problem should not be solved by clients' persistent, but there is no other way. I am not sure how to make them stop doing the same to others. There is no specific law to push them. I also doubt that any legislation would want to deal with the issue either. Maybe only multiple law suits or a couple of huge pay out law suits would help but that's not likely to happen.
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