Verizon Brad - Store Manager CRIMINAL Brad and EVIL Verizon Eau Claire Wisconsin

Brad Rehfeldt is the manager the Oakwood Mall Drive Verizon in Eau Claire WI and is completely CROOKED in my opinion. I spoke with one of his underlings and he was a parrot of Rehfeldt. Rude, arrogant and unwillinging to help you once they had my money and I had a problem. My problem? I wanted my old phone back after a couple of days within the fourteen day cancellation period and he wouldn't give it back, contrary to what Verizon's corporate employees said was standard policy. They told me that they are to keep my phone on their property for the 14 day cancellation period so the customer can come back and get the phone if they cancel.

The above said, I bought a phone and when I went to return it WITHIN THE FOURTEEN DAY RETURN POLICY they wouldn't give my trade-in phone back. They said they don't have it!!!  We are taking this fraud to the Attorney General in WI. They are suppose to keep your phone ON HAND for 14 days but they don't. They say they sent it away and you're suppose to take a replacement. Then they said I couldn't get it back period!!!  At first they said they would give back ANOTHER PERSONS phone instead of mine but then they said they don't have to give ANYTHING BACK!!!  The reason why they hassle you is because they don't want you to cancel out of the contract!!!

This Verizon is the worst place of business I've ever been to ever in Eau Claire for 35 years I've lived here. It's a corporate owned Verizon unlike the other Verizon's in Eau Claire. The one on Clairemont Ave I recommend as they are privately owned and very friendly. Yes, if you have a problem you deal with the owner instead of the fascist owned corporate Verizon which is NO HELP when you have a problem. Again, Brad Rehfeldt is the manager at the Oakwood Mall Dr Verizon location and he is completely CROOKED as well as corporate because when I went to them they lied and lied. They said they were going to help and didn't. Long waits on the phone and disconnects to top it off. Incredibly poor service to say the least.

TIP: Keep your tradein!!! That way you won't need to buy insurance on your new phone as you'll at least have a back up if you damage your new phone! This is why Verizon desperately wants your old phone! Yes, they want it so you'll feel you'll need insurance and then buy into their EVIL little insurance MONEY MAKING plan. Beware of Verizon in general. Again, if you need to go to Verizon go visit the one on Clairemont Ave Eau Claire as they are friendly and a privately owned store. Ask for the owner Dave.