- Report: #1159737
Report - Rebuttal - Arbitrate
Complaint Review: verizon
verizonwireless Michelle Elliott. Nicole K. Overcharged and sent several bills for hundreds of dollars, New phone offer 'lemon laws' anoka Nationwide
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As Advertized Verizon Wireless offered brand new smart phone for only $30 per month with 2 year contract. I ordered online. Received phone 3 days later. This was a Pantech Hotshot Product. It was a touch phone,which did not work properly when touched..wrong words for request,sometimes touch did not get a resonse at all.
I called Verizon Customer service to get instructions for sending it back within the 'Buyers Remorse'period. The Rep told me to put phone in all the same packaging and it would be returned free of charge.I would only be charged the activation fee of $35. I sent the phone on 07/29/13 well within the 14 day return requirement.
One week later I received 3 different bills whick included all sorts ofees equaling $288! I called and tried to get it fixed several times with absolutely no cooperation from all the different reps I had to talk with. I asked for supervisor and one representative said"'there is no supervisor on duty today". This went on for several weeks and I still kept getting exorbitant fees being charged to me!
I finally filed a complaint with the FCC as they now were harassing me at least 3 times a day, even as late as 9:30pm. The woman in charge of Public relations, Nicole K. told me the charges were $35 for activation and Restock fee even though they had the phone back in perfect condition...................................!
She then said"You did not have the correct plastic covering on the phone which means we have to charge you restocking fee as well"...She would not offer any negotiation at all, was very 'rude', and continued to threaten me with 'collections'.
She sent a letter to FCC and me stating I understood the fees, and if FCC had any further questions they could contact her. I gave up on dealing with them directly and will simply wait until they try again to get me to pay fees not in contract! She also would not send me a copy of the 2 year contract I supposedly signed up for.
These large conglomerates do as they please as they are so huge and chaotic ,most cutomers just give up trying to right the wrongs this company claims. They just wear you down until you either give up or spend way too much time fighting them!!!
These companies need to have some watchdog group tracking all the unfair business practices they all now seem to prefer instead of wanting to keep good customers. They are just 'money 'driven' and could care less about the people it supposedly serves!
This report was posted on Ripoff Report on 07/05/2014 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/verizon-/nationwide/verizonwireless-Michelle-Elliott-Nicole-K-Overcharged-and-sent-several-bills-for-1159737. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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