• Report: #618233

Complaint Review: verizon (DSL service)

  • Submitted: Sun, June 27, 2010
  • Updated: Tue, June 29, 2010

  • Reported By: talin — youngstown New York United States of America
verizon (DSL service)
Internet United States of America

verizon (DSL service) Dsl No support!!!!!!!!!!! customer go to H*ll! Internet

*Consumer Comment: Suggestion

*Consumer Comment: Suggestions

*Author of original report: How nice do you have to be?

*Consumer Comment: Excellent service

*Consumer Comment: Great service!

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DSL with Verizon will not work! better off going with Time Warner cable in western New York! We have had the service for three months Nine days after our connect date no internet! Any calls to any support ie.......1=800-567-6789 will resort in disconnection or transfer to India where you are greeted by someone who will lie about there real name Ie.. My name is ..... Bob. Steve, Sara,John, William...ETc.... The Problem has always been at the central office ! Numerous calls have been made to support about inter-minted connectivity! The house modem has to be reset at least 5 or more times a day for the last three months.the last service call to India was after reset of the modem 49 times!!! Verizon sent a message stating the problem was at the Central office but still even though I have new phone lines at my home and  Verizon technicians have verified that the lines are good! I have to take off from work to meet with a Tech 8-12,1-5 or 5-9???? I make 20 dollars an hour and must take off from work to wait for a tech that will never show up or call! I HAVE WAITED WELL OVER AND LOST 2500 DOLLARS OF INCOME FOR THIS SERVICE! Do the Math for yourself is it worth it??? Dsl internet thru ATT or Ameritech in other parts of the country do work and phone support is in the U.S.Other Broadband service thru the cable company's ie....Cox,Comcast,Time warner Also work,and if you have problems you will talk to someone locality for support! 

This report was posted on Ripoff Report on 06/27/2010 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/verizon-DSL-service/internet/verizon-DSL-service-Dsl-No-support-customer-go-to-Hll-Internet-618233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 4Consumer 0Employee/Owner
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#1 Consumer Comment

Suggestion

AUTHOR: Inspector - (USA)

Do you have other phones/fax machine/alarm system/answering machine/etc connected to the phone line in another part of the house?  If so, they require a filter.  These filters are usually supplied by verizon with your modem.


Also, try disconnecting all other devices connected to the phone line and then using the modem.  Check to see if the phone wire to the modem is wired at the junction box properly (by color).

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#2 Consumer Comment

Suggestions

AUTHOR: Robert - (U.S.A.)

First I do not have Verizon so I don't know how good, or bad they are.  But there are a few things that you did not mention that I really hoped that they tried.


First you mention your modem having to be reset.  At any time have you replaced that Modem?  Because I don't really see why resetting the Modem would fix an issue at the Central Office.


Do you have any other devices, such as a router, between your computer and the modem.  Have you tried to connect it directly from the modem to your computer(or one of them) and see if the problem goes away?  Sometimes connecting it directly will fix and help you narrow down the problem.  As a side note, if you have only one computer it may also be the network card as sometimes they could go bad as well.  But if you have multiple devices and even when you try them connected directly individually they still go bad, it is probably not anything past the Modem.


You are probably dealing with "Primary" or "Level 1" support.  Honestly these people are sometimes no better than a trained monkeys.  You give them a problem and they follow a script for that problem.  They are not allowed to deviate or even take guesses on what may be the problem.  Sometimes you may get one who has some knowlege, but even with them they can't go "off script" so their help can be limited.   Have you asked to have your case elevated?  Companies will use terms such as "Secondary", "Level 2", "Advanced" and if this problem has really been going on for 3 months you should be talking to these people.

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#3 Author of original report

How nice do you have to be?

AUTHOR: talin - (United States of America)

I'm happy your dsl service is working in your state or region !  It kinda sounds like you work for the company? But I am paying hard earned money and time off and tried being nice but after three months of being told that the problem is in the central office and not my home by the tech.s (that came out early on.to the house.) and support that has been monitoring my line for the last three months!!! Verizon still wants me to be at my house at a set time and take off from work to wait for a tech that never shows up or calls even though...four contact numbers! are on file!My beef is with the company that I am paying for the service and not the employees.As for me and my family I'm not going thru life with blinders on or rose colored glasses.And pretend the service will fix it's self!It must be nice to offer comments that have Know value. I would love to enjoy the uninterrupted service that you are paying for but not willing to relocate to 

Tobyhanna,usa or somewhere in the USA. while writing this the modem had to be reset 3 times ???? LOL..........

 
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#4 Consumer Comment

Excellent service

AUTHOR: Ramjet - (U.S.A.)

We have used Verizon DSL for several years and have found it to be very reliable.  In our experience it's been much more reliable than Comcast cable.
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#5 Consumer Comment

Great service!

AUTHOR: Inspector - (USA)

I have had Verizon DSL for two years and I have had great service.  Maybe it is how you talk to them.  Try being nice for a change and it may get you somewhere.
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