DSL with Verizon will not work! better off going with Time Warner cable in western New York! We have had the service for three months Nine days after our connect date no internet! Any calls to any support ie.......1=800-567-6789 will resort in disconnection or transfer to India where you are greeted by someone who will lie about there real name Ie.. My name is ..... Bob. Steve, Sara,John, William...ETc.... The Problem has always been at the central office ! Numerous calls have been made to support about inter-minted connectivity! The house modem has to be reset at least 5 or more times a day for the last three months.the last service call to India was after reset of the modem 49 times!!! Verizon sent a message stating the problem was at the Central office but still even though I have new phone lines at my home and Verizon technicians have verified that the lines are good! I have to take off from work to meet with a Tech 8-12,1-5 or 5-9???? I make 20 dollars an hour and must take off from work to wait for a tech that will never show up or call! I HAVE WAITED WELL OVER AND LOST 2500 DOLLARS OF INCOME FOR THIS SERVICE! Do the Math for yourself is it worth it??? Dsl internet thru ATT or Ameritech in other parts of the country do work and phone support is in the U.S.Other Broadband service thru the cable company's ie....Cox,Comcast,Time warner Also work,and if you have problems you will talk to someone locality for support!