- Report: #1171989
Report - Rebuttal - Arbitrate
Complaint Review: verizon (landline) Pennsylvania
verizon (landline) Pennsylvaniaverizon Pennsylvania erie, Pennsylvania USA
verizon (landline) Pennsylvania failure to repair / arrogant customer service erie Pennsylvania
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from time I began service at current address in 2008, Verizon line becomes static or fails to work any time moisture exists on exterior line...rain, snow melt. Line does not work for hours to months. Verizon customer service increasingly fail to follow up to make repair. In one case, failed to repair for over a month despite calls to verizon every other day. Verizon reps advised I go to cellular line, Verizon tech advised line would never be fixed as company wanted to go to (vios?).
finally called public utility commission, line fixed next day. However, despite Verizon admission they failed to fix line multiple times...PUC "asks" Verizon to give me a credit...Verizon agrees to "allow" an $8.00 credit!!!
I guess Verizon owns the state.
This report was posted on Ripoff Report on 08/24/2014 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/verizon-landline-Pennsylvania-/erie-Pennsylvania-16502/verizon-landline-Pennsylvania-failure-to-repair-arrogant-customer-service-erie-Penns-1171989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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