• Report: #1130072

Complaint Review: Verizon Wireless

  • Submitted: Wed, March 12, 2014
  • Updated: Tue, March 25, 2014

  • Reported By: eye — Florida
Verizon Wireless
140 West St. New York, New York USA

Verizon Wireless My health was in jeopardy as a direct result of using a Verizon Wireless Samsung Juke phone. I experienced further significantly damaging problems with other Verizon Wireless phones as well, including a Verizon Wireless LG phone. New York New York

*Author of original report: Response to How

*General Comment: How exactly...

*Author of original report: "Here's hoping Wi-Fi and the Internet doesn't affect you the same way."

*Author of original report: When was the last time..

*Author of original report: --

*Author of original report: Hi Ken

*Consumer Comment: I don't know where to begin here..

*Consumer Comment: When was the last time .....

*General Comment: Crazy much???

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Previously, I was using Verizon wireless for probably more than ten years. I was a regular customer and always paid my bills on time.  As far as I know, I had no late payments except one, which I will explain. 

I have two major complaints with Verizon which I will address here:

1) Several years ago I lost my phone.  I was due for an upgrade and picked out a Samsung Juke SCH U470. It was tiny and cute. I never really fingered out how to use it very well—the juke box at least. After a while I started to notice lumps on and (mainly) around (behind) my right ear—where I usually held my phone (up to listen/talk).  The lumps were painful and it felt like a hole was being burnt into my ear. The more I used my phone, the bigger and more painful the lumps became.

I’m not sure if it is related to my ear problems, but I started becoming sick around the same time I started experiencing pain and seeing painful lumps around my ear. [continued below]....

.....  I was unable to keep food down—throwing up and I broke out into a rash all over my body.

Due to health and other reasons I was unable to pay my bill on time. I didn’t use my phone for over two months and I noticed the lumps on my ear were getting smaller and burning less. I was so scared, that I immediately throw away my Samsung Juke phone—wanting nothing to do with it, as it was obviously causing me health problems and pain. 

I wasn’t due for an upgrade yet, so (thanks to the help from my friends) I purchased a 200 dollar LG phone from Verizon and told them I wanted to change my plan. I decided being that I was experiencing health problems as a direct result of using Verizon Wireless cell phone(s), rather than carrying on and sign another contract with that company, I choose to switch to a month-to-month plan.

I always talked on speaker phone from then on, and still do.  However, I started having problems with the new LG phone I purchased as well. Weird things were happing with that specific phone—it would announce  that someone was calling via the caller ID and then someone else would be on the line when I answered—sometimes peoples voices would sound muffled—their voices and words blurred and twisted.  I would get weird distorted texts, phone calls and voice messages that didn’t make sense. --As with the lumps on my ear, my phone experiences were (regularly) particularly frightening to say the least. This was happening a lot. The LG in my possession—purchased from Verizon Wireless hand all kinds of practical malfunctions, which caused me much distress--Including relationship problems with my family, loved ones and friends.  Additionally, I began to get outrageous bills from Verizon—that did not reflect my phone calls. I no longer have the phone and therefore have made no phone calls with it—being that the phone was destroyed and parts discarded several years ago. Consequently, I did not renew my contract with Verizon Wireless.

Late 2011 --I went to a Verizon Wireless store in Richmond KY and I asked Verizon (in person) to please turn off my phone, and close my account, as I no longer wished to give the company business due to the fact I was being repeatedly overcharged, the technical problems I was experiencing with my phone(s) --chiefly the LG, and the health problems as a result of using the phone(s)—particularly the Samsung Juke SCH U470.

Prior to that, I called Verizon Wireless numerous times to complain of faulty phones, faulty services and over changes. In the past, I went to various Verizon stores in Connecticut and Massachusetts (I was traveling a fair amount at the time) to speak with Verizon Wireless representatives (as far as I can remember, not only did I requested in person via the Richmond store, but I also called Verizon) regarding similar complaints while in Kentucky.

Even though I was no longer using my Verizon Wireless phone-- It was no longer around and thus, no longer in use, and even though I had told Verizon that I didn’t wish to remain a customer, I continued to get bills via email. I sent a letter to Verizon via email March 27th 2012 reiterating the fact that I no longer wished to be a Verizon wireless customer –mentioning how months before I went to a Verizon store and told them so in person. I requested once again that they please close my account and stop harassing me with bogus bills.  Additionally, on April 5th 2012 I sent another letter via snail mail (once more) explain the various problems I was having in the past and repeating the fact that I no longer wished to be a Verizon Wireless customer—I was no longer using their service and I requested yet again, that they please close my account and stop sending me bills.  At some point, I stopped receiving bills via email.

December 2013, I thought the matter was resolved; I called Verizon because my cousin had an old Verizon Blackberry Bold, no longer in use.  I was curious and wanted to know how much they were charging for a month-to-month plan for that phone.  Come to find out, my previous contested bill which was $ 200 at the time, (and which I thought had been resolved—meaning Verizon had agreed that I was no longer responsible for those charges—because of the numerous complaints I had made via phone calls to them contesting the bill and the other complaints I had made to them in person, on the phone, as well as via letters I had sent them,) had now been raised to $400, apparently the matter had not been resolved at all, and Verizon had sent my so-called-bill to a Collection agency.  They stated (via the phone late 2013) that because I supposedly “didn’t specifically mention” that I “wanted my account closed,” when I made my complaints, it remained open and they kept charging me. --Which is ridiculous, because I can prove that I did in fact request (not once, but numerous times) that my account be closed and I contested the bill and asked them to stop billing me.

Not only that, but it has been brought to my attention...

2) Apparently, many years ago, I had some problems with one of my Version Wireless phones.  A picture was sent and posted somewhere online via my Verizon phone--without my knowledge, or consent. This apparently happened moments after I took the picture on my Verizon phone—the picture was personal. I took it for personal use and I had no intention of sharing it with anyone.  The contents of the picture—the fact that it was personal, and the fact that it was sent without my knowledge, or consent was especially devastating and still is. It caused me much torment, embarrassment and was essentially so devastating, that I would rather not go into detail here as it is a private matter and I fear my privacy has and continues to be invaded and my rights violated. I have not discussed this second problem regarding my Verizon phone with anyone for that reason. To this day, I don’t even know if that photograph is still visible on the internet, or not.  I have been so utterly distraught by this, that I have not been able to discuss it with anyone, or seek help.  Not to mention, I didn’t even know it happened for the longest time and by then, it seemed like everyone knew except me.

At this point I am at a loss as what to do. I know I’m not the only person who has suffered because of Verizon Wireless.  I believe my phone number still exists and I was told by a Verizon representative that my account was never closed as requested.    Verizon wireless did not acknowledge my numerous requests, complains and concerns, or even my letters although, I was a valid customer of theirs for over a decade  and even though my health, happiness, my relationships with my family and friends and my reputation and future success was/and still is in jeopardy because of them. In fact, they outright denied the fact that I requested they close my account even though I can prove otherwise.  

Verizon wireless ought to acknowledge my valid complaints and concerns and take responsibility by not only resolving the matter of the unpaid bill and additional charges, so that I am no longer responsible for that but also close my account as I repeatedly requested. Furthermore, they should compensate me for the horrible damage they (their phones and services) have caused me, my health and my interactions and standing with others, and my overall wellbeing and happiness (currently and over an extended period of time.)

 


This report was posted on Ripoff Report on 03/12/2014 02:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-/New-York-New-York-10007/Verizon-Wireless-My-health-was-in-jeopardy-as-a-direct-result-of-using-a-Verizon-Wireless-1130072. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Response to How

AUTHOR: eye - ()

Bills?Debt --What?? How come this sounds like somebody stuck in the middle of everything?

How come this sounds like the Matrix?:

"What is "real"? How do you define "real"?"

"This is your last chance. After this, there is no turning back. You take the blue pill -- the story ends, you wake up in your bed and believe whatever you want to believe. You take the red pill -- you stay in Wonderland and I show you how deep the rabbit-hole goes."

How come I always fall asleep whenever I try to watch the Matrix, or read Haunted by Chuck Palahniuk?

 "You would have been dead long ago." --How come I feel like I’m slowly dying? –Yeah, the medical industry is totally trustworthy!!!

 

 As far as the manufacture is concerned—I’ll look into it.  

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#2 General Comment

How exactly...

AUTHOR: Tyg - ()

 How exactly can you make this statement:

Verizon wireless ought to acknowledge my valid complaints and concerns and take responsibility by not only resolving the matter of the unpaid bill and additional charges, so that I am no longer responsible for that but also close my account as I repeatedly requested. Furthermore, they should compensate me for the horrible damage they (their phones and services) have caused me, my health and my interactions and standing with others, and my overall wellbeing and happiness (currently and over an extended period of time.)

Verizon doesnt MAKE the phones. They ONLY provide the service that goes to the phones. You make baseless claims that your health and interactions with others and wellbeing have been effected by your time as a Verizon customer. What it REALLy boils down to is, and I quote YOUR OWN WORDS:

take responsibility by not only resolving the matter of the unpaid bill and additional charges, so that I am no longer responsible for that

You tell a good story, but your claim that the service damaged you is ludacris. It just sounds like YOU DONT WANT TO PAY WHAT YOU OWE. And nothing more. You play a nice victim, but your claims are not backed up by a doctor that you visited, nor is it valid from any reputable research group. And this IS a topic that has been investigated non stop since cellphone first hit the scene.

Verizon isnt going to forgive your debt because you have made up a situation. It wouldnt matter if you had health problems. That is not Verizons fault OR concern. Their ONLY concern is getting paid for the service and contract that YOU signed. IF by some giant stretch of the imagination you have a ACTUAL medical claim, then you would need to address this with the manufacturer of the phone and NOT Verizon. It really just sounds like you want them to eat YOUR debt and you will say ANYTHING to get out of paying it in the TYPICAL AMERICAN CONSCAMMER FASHION.

Perhaps they have a pill to help raise your intellegence. Because your lack of knowledge is STAGGERING in its depth and scope. You are SURROUNDED by wireless and radio signals everyday. Everything from WiFi to CB radios. Even you TV is recieving a form of radio waves. SO your claim of a cellphone, by itself, causing you injury is funny as can be. You make a claim that the SERVICE caused you health issues yet you FAIL to acknowledge how much YOU are saturated by radio waves in your daily life. See WHY your story cant be believed???? If you were as "sensative" to radio frequencies as you try to make yourself out to be, then you would have been dead long ago. Odds are that YOU are a talker and the issue was caused by how you were handling the phone while you were talking. THAT is not Verizons fault either.

 

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#3 Author of original report

"Here's hoping Wi-Fi and the Internet doesn't affect you the same way."

AUTHOR: eye - ()

My report was specifically about problems with my Verizon Wireless phones.

 Currently, I try to keep my cell phone usage to a minimum.    I threw away my Verizon Wireless phones including the Samsung Juke a while ago —so far, no lumps have reappeared.  I also stopped holding my phone up to my ear for several years now.

There was one incident with my Verizon Wireless phone-- where there was a violation of my privacy-- which involved my phone sending a personal picture to a web site.  My present phone has no camera, so there is currently no risk of that recurring.

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#4 Author of original report

When was the last time..

AUTHOR: eye - ()

Can you be more specific? I thought I was pretty clear in my report.

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#5 Author of original report

--

AUTHOR: eye - ()

How come your response seems so emotional? No need to respond to that question.

If you genuinely want answers, please read my response to Ken.

 

 I don’t wish to further concern myself with ignorance.

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#6 Author of original report

Hi Ken

AUTHOR: eye - ()

I can only speak for myself and my experience.  I’d be happy to hear from others who had similar experiences, or a lawyer.

Good question about the medical community.  I did not seek medical help for that problem at that time—for good reason.

You are entitled to your opinion; however the way you simply write off my experience as “paranoia” is ignorant. Just because California doesn’t agree, doesn’t make my complaint any less valid.

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#7 Consumer Comment

I don't know where to begin here..

AUTHOR: Ken - ()

Not only does a cell phone cause lumps behind your ear, other health problems and relationship problems with your family...It also happens to be just Verizon cell phones.  What an AMAZING coincidence.  What was the conclusion of the medical community for this unprecedented series of events? 

Your Ripoff report is lucid, but there's definitely a problem annd it sounds more like paranoia.  Please look into it.

NUMEROUS studies on cell phone use have been done and even the nanny state of california doesn't find anything sinister about them. 

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#8 Consumer Comment

When was the last time .....

AUTHOR: Pied Piper - ()

Here's hoping Wi-Fi and the Internet doesn't affect you the same way.

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#9 General Comment

Crazy much???

AUTHOR: Tyg - ()

 You story reads like a madmans nightmare. You make suppositioons with ZERO medical evidence to back it up. Your problem with the phone was HOW you were holding it while you were talking on it. Im betting you do the usual cocked head left/right. This way your hands would be free. THAT is what caused YOUR issue. Not the phone sending damaging waves into your brain. That is MEDIA HYPE and NOT backed up by any reputable research facility.

By holding the phone the way you were, YOU were causing damages to yourself. Verizin did not cause this damage to you. You are being overly paranoid. As for your personal picture being out on the web, that is a definate YES!! It is STILL out there. You have made excuses to cover up YOUR crazy. Seek help.

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