- Report: #1103016
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless Mobile Broadband
Verizon Wireless Mobile BroadbandCorrespondence Team PO Box 5029 Wallingford, Connecticut USA
Verizon Wireless Mobile Broadband device miscalculating usage STILL even after a replacement device! Wallingford Connecticut
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I have been a customer since February of 2013 and I purchased the mobile broadband device from Best Buy via a special offer. Within the first 2 months of service, the standard plan that i purchased of 4GB was apparently not enough even though there were only 4 devices connected, and my bill went immediately over before the end of the billing cycle; I called customer service and they did a data analysis and apparently 4 or so IT peoplel down the line, agreed that there was something not right in calculating the data. I even had one IT person say to me that he doesn't see the usage matching the calculation! I kept asking that the overage be taken off of my account. They would not...and instead suggested that i change the data plan to 10G. I agreed, but i told them that something is wrong with the mobile broadban device. They said that they couldn't tell that, and that there was nothinh they could do about that but lets see how raising the data plan would affect my next bill. [continued below]....
This report was posted on Ripoff Report on 11/29/2013 12:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless-Mobile-Broadband-/Wallingford-Connecticut-06492/Verizon-Wireless-Mobile-Broadband-device-miscalculating-usage-STILL-even-after-a-replace-1103016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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