Verizon Wireless Verizon Wireless refuses to honor promotions their reps offer Internet

Verizon representatives must be hard pressed to make sales over the holidays. On Sunday Dec 14 I called verizon to ask questions about their Edge program (not because I was so interested but because our son, who was on our account wanted to upgrade to it, and we had been insisting that we were not going to do another upgrade with VZN because their rates are too d**n high!!) The alternative would be for him to do an assumption of liability and get his own line and do whatever he wanted to do.

Well, I had another guest coming...yes you guessed it, the verizon wireless representative. She answered all my questions and when I told her "listen, honestly we are thinking of switching to another carrier, she did the "hold on and let me speak with my manager to see if there's anything  we can do for you..." bit! I CANT BELIEVE I FELL FOR THAT CRAP!! She did return with a nice offer: If we stayed they would give me 50% off the line charge (she talked up the benefit of the "More everything plan over the Verizon edge) for each of the four lines we had. She'd claimed it wouldcarry over to my sons line when he switched.

I asked for time to think about it and she promised to call back evening of the next day. Next morning I called them, but the representative could not be reached and the one on the line said she searched and could not find anything on the recording to suggest that such an offer was made to me. ARE THESE PEOPLE PAID TO LIE?? She reviewed the account, claimed she fixed the account based on what I told her my convo with the previous rep was, and proceeded with the upgrade, new plan, new phone, the works...

Fast forward to 14 days, new phones, new contract, and yeah, you guesed it: new bill. When I looked at the bill I noticed that they gave me the promised promotion on 1  line, a partial on the 2nd line, nothing on the 3rd, and Lord knows if anything on the 4th (my son took his line so I have no way of knowing what lies they told him).

They also billed me for overage on the data portion of the plan because THEY backdated it and treated it as if I had used a significant portion of the new plan. So in effect the lines that had unlimited data  was lumped together with those that had limited or no data plan, and the FULL data usage applied against the prorated month of the new 10 GB plan. TOTAL RIPOFF!! Voila! overage charge of $30!!

So I called them today and and after staying on the phone for about 1 1/2 hours, they claim they apologize for what the representative told me, that she wasn't supposed to offer me that promotion, yaddi-yaddi-dah... in short there's nothing they can do. 

Yes, and get this this representatative who had me on the line for nearly 2 hours, claiming he's did everything he could "leaving no stones unturned" (HE DIDN'T DO A  DARN THING!!) tells me I can return the new equipment to a verizon store, they'll take it back, restore the acount as it was before the upgrade, and I would not be billed any early termination fees. I asked him if he thought I was STUPID? 

I am still waiting for his manager to give me a return call, which, I expect from their track record is going to be never. 

Long story short, verizon wireless cannot be trusted!! I spent several hours poring over blogs about their theiving mess and should have followed my mind instead of being "sold" their dishonesty. What a stinking excuse for good customer service!!

--So disgusted!