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Report: #1118544

Complaint Review: Verizon Wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: jcs ripoffs — Chadbourn North Carolina
  • Author Not Confirmed What's this?
  • Why?
  • Verizon Wireless Nationwide USA

Verizon Wireless no coverage in my area and returned the phone within time limit and can't get refund nationwide

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Living in a rural area in NC, my Sprint phone would not work unless I drove into town.  I drove there and called Verizon to find out if they had better coverage.  The woman assured me they did, so I sent them $303.  

When the phone arrived the coverage was worse than Sprint.  I had to drive to town and use my Sprint phone to complain.  I sent the phone back by Nov. 22  (the date to get a full refund) and had a signed return receipt that said a Mr. Rodriguez had signed for it on Nov. 22.

I waited until the middle of Dec. and called Verizon.  They said I never returned it, so I gave them all the information of return date and signature.  

In Jan. I got a bill for one month's service and early cancellation charges.  They claimed I returned the phone on the date in Dec. that I called them to request my refund.  Sprint never even ported over my number, so how could I have used their service.

Everytime I called I got the same excuse.  "You returned it in Dec."  I tried to talk to a supervisor, but they refuse to connect you.

They sent me a refund check for $88. which I refused to cash. That would have meant I was satisfied.  In a later conversation with them, they said $88 was all I was going to get and since I waited so long, the check had expired and they weren't going to issue me another one.

 

Beware Verizon!!!

This report was posted on Ripoff Report on 01/26/2014 07:52 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/nationwide/verizon-wireless-no-coverage-in-my-area-and-returned-the-phone-within-time-limit-and-can-1118544. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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