- Report: #1062318
Report - Rebuttal - Arbitrate
Complaint Review: Verizon Wireless
Verizon Wireless3b1cos 1 verizon place Alpharette GA 30004 alpharette, Georgia USA
Verizon Wireless AKA Verizon Wireless v9 South Data overages that I did not use that racked up a 4000 bill alpharette Georgia
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My name is Rebecca and Verizon Wireless has charged me over 4000 dollars in just one month of service. I've tried resolving this problem with them and even opened up a bbb complaint. I also was told that they could not help me and that they would offer me a courtesy credit in the amount of 300.
I have opened a change.org account which has more detailed information. http://www.change.org/petitions/verizon-wireless-take-off-data-charges-from-cellular-bill. Please sign my petition since this will have a huge impact on many customers that Verizon has. I was told that I had ran up data overages and thats why I am being billed 4000 dollars.
I have spoke to many people in customer service and financial services departments. No one seems to want to help me with this problem. [continued below]....
The only person that has called me was a Mr. Fields. The only reason why he called me was because I had opened up a complaint with the better business bureau. That was when I was informed that I can get a 300 dollar curtesy credit. Don't get me wrong, but that is a slap in the face since the bill is over 4000 dollars. No one can explain how my phone used up all that data. They can't even prove their case, but they want me to be responsible for it.
I don't know why my cell phone bill is showing that much data being used. In a way this could also be faulty billing, but they won't look into it. I was told that they had a technician to see if the charges were valid and that they decided the charges was in deed valid. I don't know how they managed to come up with that conclusion since they never seen my phone or ran tests on it. I was told that they didn't have those types of resources and that it is my responsibility.
I know I didn't run up these data overages and I just wished that Verizon would do the right thing and take off those charges. I'm willing to pay my regular bill and to pay for a contract break since I don't want to be part of the contract any more. Its not right for them to charge me for services that I never received or used. Ive been a loyal customer now for a little over a year with no late payments. I guess keeping loyal customers is not what they want.
This report was posted on Ripoff Report on 06/26/2013 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-Wireless/alpharette-Georgia-30004/Verizon-Wireless-AKA-Verizon-Wireless-v9-South-Data-overages-that-I-did-not-use-that-rack-1062318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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