• Report: #1062318

Complaint Review: Verizon Wireless

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  • Submitted: Wed, June 26, 2013
  • Updated: Wed, June 26, 2013

  • Reported By: rebecca — beckley West Virginia
Verizon Wireless
3b1cos 1 verizon place Alpharette GA 30004 alpharette, Georgia USA

Verizon Wireless AKA Verizon Wireless v9 South Data overages that I did not use that racked up a 4000 bill alpharette Georgia

*General Comment: You may have...

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 My name is Rebecca and Verizon Wireless has charged me over 4000 dollars in just one month of service.  I've tried resolving this problem with them and even opened up a bbb complaint.  I also was told that they could not help me and that they would offer me a courtesy credit in the amount of 300. 

I have opened a account which has more detailed information.  Please sign my petition since this will have a huge impact on many customers that Verizon has.  I was told that I had ran up data overages and thats why I am being billed 4000 dollars. 

I have spoke to many people in customer service and financial services departments.  No one seems to want to help me with this problem. [continued below]....

.....  I haven't had any return phone calls and everyone just seems like they can care less.  I even stopped by a verizon store and was blown off.

The only person that has called me was a Mr. Fields.  The only reason why he called me was because I had opened up a complaint with the better business bureau.  That was when I was informed that I can get a 300 dollar curtesy credit.  Don't get me wrong, but that is a slap in the face since the bill is over 4000 dollars.  No one can explain how my phone used up all that data.  They can't even prove their case, but they want me to be responsible for it. 

I don't know why my cell phone bill is showing that much data being used.  In a way this could also be faulty billing, but they won't look into it.  I was told that they had a technician to see if the charges were valid and that they decided the charges was in deed valid.  I don't know how they managed to come up with that conclusion since they never seen my phone or ran tests on it.  I was told that they didn't have those types of resources and that it is my responsibility. 

I know I didn't run up these data overages and I just wished that Verizon would do the right thing and take off those charges.  I'm willing to pay my regular bill and to pay for a contract break since I don't want to be part of the contract any more.  Its not right for them to charge me for services that I never received or used.  Ive been a loyal customer now for a little over a year with no late payments.  I guess keeping loyal customers is not what they want.

This report was posted on Ripoff Report on 06/26/2013 01:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

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AUTHOR: Tyg - ()

 You may have actually run up that much in data fees. It would all depend on a few factors. Did you leave your wifi on? Do you have a tethering app and is it secured?? What apps have you downloaded recently?? All of these can and will effect your data useage.

If you have a tethering app and you left it unsecured, then everywhere you would go your phone would be a UNSECURED WIFI HOTSPOT. ANYONE could use the data on your phone. If you downloaded anything new it could contain malware. Especially if it wasnt from a reputable company. A common tactic overseas is that you download a innocent looking app but it contains malware that spikes your data usage. If you leave FaceBook up and running all the time on your phone that would use data as well.

Youre only real recourse is to start paying the money owed while they start an investigation. Normally this level of data abuse is always on the customer end. Its like filling a gas tank. You can only put so much gas in a tank. But if there is a hole at the bottom of the tank, then gas just keeps pumping in. You need to call customer services and request that a investigation be performed by a tech. Both on your phone and on your account. IT COULD BE A SIMPLE COMPUTER MISTAKE. That is entirly possible. But you need to work within the system provided to you. If you stonewall by not paying then thisplus extra fees will go on your credit report. Best bet is to let them decide if it was fraud or malware or a computer issue BEFORE you up and cancel your services. Going the other way doesnt get this problem solved for you.

Also these companies will not "help you" by lowering what they say you owe. It doesnt work that way. Verizon doesnt know if you are trying to commit fraud. All Verizon knows is that your device used X amount of data between two certain days. As such, you asking them to "help you out" is fairly funny. Especially to them. To them you used X data for X price and now want them to pity your wallet after you have used X data. Try and work in the system. Also you stateing that Verizon should "Do the right thing" is hilarious especially if it was found that your device did indeed use that level of data. The "right thing" in that case would be to charge you. If it is found that you did not use that data then the "right thing" would be to remove it. But until they know for sure that you didnt use the data, the Verizon IS doing the right thing by making you pay what you owe.

They also will not accept ignorance as an excuse anymore. If you did download something that is causing this, then that too is your responsability as a consumer. As Verizon also gives you tools to use on your phone to track things such as data use it is also on you to catch and report ANY issues you might find.

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