ED Magedson – Founder
Verizon wirelessAppleton, Wisconsin USA
Verizon wireless DOESN'T CARE in my opinion Appleton Wisconsin
I had been a cell phone customer of Airfire for years and loved my new phone. They are going out of business and I needed to find a new carrier. I am retired, so my son suggested I go on his plan with Verizon. My son told me he loved the phone service with Verizon but hated dealing with the stores or their customer service. I soon found out WHY!!!! When we went to the store to pick out a phone, the rep told us my phone could not be used as it was incompatible with their service. I had a nice Samsung phone and they sold similar ones in their store but not my phone. When I asked the rep why, he just said; “It’s not”. We were talked down to the entire time we were there.
I picked out 2 different phones that I liked. The rep said one was good but the other one they had a lot of complaints about. So, I picked out the one that he recommended. He went to get the phone and came back and said they were out of stock and I would have to wait a week or 10 days for the phone to come in. I did need to switch service right away to keep my same number so I went with the more expensive phone. (I wonder if they were told to get rid of the phone that had all the complaints.) When I asked the rep if he could check with other stores to see if they had the phone I preferred, he said he knew they were out also, in our area but I could drive the 40 miles to another city that might have them.
I can tell you that the customer service with Airfire was awesome and Verizon should hire some of their people that were laid off. I completed the online survey for Verizon about my experience and gave them a zero which prompted a message that a manager would give me a call to find out why. No phone call yet, either they don’t care or they are dealing with so many complaints it takes a while. In my opinion, I don’t think they care.
By the way, I did call the customer service number from Samsung and asked them why their phones were not compatible. They told me I should go with a different carrier because my phone was compatible. Surprise, surprise.
This report was posted on Ripoff Report on 08/16/2014 04:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Verizon-wireless/Appleton-Wisconsin-54911/Verizon-wireless-DOESNT-CARE-in-my-opinion-Appleton-Wisconsin-1170123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.