verizon wireless scam, used, old, dishonest, fraud, insurance brooklyn, New York

THIS STORE SCAMS YOU. PLACE A COMPLAINT WITH THE BETTER BUSINESS BUREAU!I purchased an Iphone 4 from this store with Mack (spelled this way) insurance, which I was told covered theft. Recently, said phone was stolen and I reported to the store to begin the insurance claim process. They informed me that I should have received an laminated card (which I don't recall them giving me) which has a number, which I could then give to the insurance company. Not possessing the card, they gave me the Mack insurance phone number so I could look up my information, along with my original sales receipt. Upon calling Mack Insurance, I was told they had no record of my purchase, my name, my phone's serial number or any other viable information. I returned to the retailer for a record of my sale; they responded by giving me a non-descript receipt of my 150 dollar purchase of insurance. I told them that this would do me no good, at which time one of the employees (I believe his name is Andy) told me that he would call the company within a day or two to sort it out (he claimed that Mack had odd hours due to observance of Jewish holidays). I left all my information behind and told him to call me when he reached out to Mack. After the holidays, I returned to the Mack store to learnt that they had never called the insurance company. Upon asking them to call whilst I was in the store, they told me the company was closed. They recommended I call or come in before 5 the next day and they would call Mack Insurance. The following day, I called Verizon during the prediscussed time period and asked them to call. The Verizon employee responded said he was busy and wouldn't call unless I showed up in person. Upon telling him I couldn't do so, he said that, in so many words, that it wouldn't do any good and only the single card would help with the purchase. I responded this made no sense, and asked for the insurance company to be notified or something akin to a refund if this was not possible. He simply restated I had no recourse if I did not have the card, and quickly hung up on me. Again, PLEASE file a complaint with the BBB.