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Report: #1316099

Complaint Review: Verizon Wireless - Chico California

  • Submitted:
  • Updated:
  • Reported By: Glenda Warde — Chico California USA
  • Author Not Confirmed What's this?
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  • Verizon Wireless Safeway Mall Chico , California USA

Verizon Wireless NO SOLUTION OFFERED SO HOW CAN I USE YOUR SERVICE Chico California

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My phone had something spilled on it and was fried. It was privately purchased from a private party. My service provider was Verizon Wireless.

We went to the Verizon store to see about getting another phone but was told we weren't entitled to one. So I asked how can we use your service if we dont have a phone. Basically, she apologized but said it wasnt their problem. So we told her to suspend service until we could find another phone. We didnt find one and couldnt afford eight hundred dollars for one at Verizon. Sooooooo, here we are three months later with a bill for over six hundred dollars for service we havent used in months and early termination fee. We asked them to suspend service but they chose to terminate us. Now their collection service is calling us every day. Only they call and dont respond most of the time, but its always from the same number.

Well, get this Verizon: we cant use your service if we dont have a phone! You couldnt provide one so what are we to do?

You terminated us and now you want early termination fee?  I dont think so. Customer servicee is terrible!

We are not paying your rediculous fee for NOTHING!

 

This report was posted on Ripoff Report on 07/10/2016 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/chico-california-95928/verizon-wireless-no-solution-offered-so-how-can-i-use-your-service-chico-california-1316099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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