verizon wireless RUDE, Internet

nobody in the customer service office nor technical support office has accurate inforamtion on my account, some have different info on my bill.

"why isn't my bill the same depending on who I ask in the office?" 

"why was I billed for charges that I was told would be credited to my account?", "why hasn't this problem been resolved in the last 3 months that I've started my new account?"

"why was I billed over $100 for a phone plan that was advertised for $19.95 per month?"

"after being credited for the this, why am I still receiving bills?" 

"why would verizon keep billing me for something that they told me would be credited back to my account?"

"why does verizon wireless customer service agents ashley alorica clovis ca, judith co. colorado springs be so rude and condensending towards me when I call?"

"why does ashley alorica clovis ca, judith co. colorado springs have different information when I ask "what is my bill"?" 

 "why doesn't verizon wireless have SUPERVISORS to speak with?" 

"why was I told a SUPERVISOR would call me back TWO SEPARATE TIMES and they never did?"

"why did andrew in tech support tell me he would credit my account when he didnt'?" 

"why am I still recivinge bills for the phone that I returned in 24 hours?" 

"why did my bill never get credited for the $100 phone I returned in 24hours?" 

"why did the verizonwireless walk in store tell me they would credit the $100 after I returned my phone in 24 hours and still I'm getting billed for it?"