- Report: #1061444
Report - Rebuttal - Arbitrate
Complaint Review: verizon wireless
verizon wirelessInternet USA
verizon wireless RUDE, LIARS, OVER CHARGE, Double Billed, Internet
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I keep getting bills and "overdue" bills for a phone that I returned in the first 24 hours.
Every time I call Verizon Wireless, to let them know I returned and was told I would be credited for the phone that I returned, they always have a different story.
I was hung up on by a very rude customer service agent named Ashley Alorica in Clovis CA.
I was hung up on by a very rude customer service agent named Judith in Colorado Springs CO.
Both agents had differnt information as to my "current bill" , and my "account information".
(do they work for the same company?)
When I asked to speak with a "supervisor" both told me they would have a "supervisor" call me back and I HAVE STILL NOT RECIEVED A CALL FROM A VERIZON SUPERVISOR" (over 2 months later).
They do not have "supervosors" in the call center they work in, that's why they say a supervosor will "call back".
They still have yet to "updated" their records that I returned the phone in the 24 hour trial period, in which I was nto to be billed if I returned it. So they continually send me "bills" for a phone that was "returned" within it's 24 hour trial period.
DO NOT DO BUSINESS WITH THIS SCAM COMPANY.
DON"T EXPECT ANY HELP WHEN YOU CALL CUSTOMER SERVCIE 1-800-922-0204
it is hopelss. and they are VERY RUDE.
This report was posted on Ripoff Report on 06/23/2013 12:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/verizon-wireless/internet/verizon-wireless-RUDE-LIARS-OVER-CHARGE-Double-Billed-Internet-1061444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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